Complaints

This profile includes complaints for ABC Supply Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ABC Supply Co. has 663 locations, listed below.

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  ABC Supply Co.

  One ABC Parkway Beloit, WI 53511-4466

  
• 

  ABC Supply Co.

  2621 Mountain Ave Kingman, AZ 86401-4923

• 

  ABC Supply Company, Inc.

  535 E 16th St Tucson, AZ 85701-2813

• 

  ABC Supply Co.

  2742 E 16th St Yuma, AZ 85365-2318

• 

  ABC Supply Co.

  9401 Winnetka Ave Chatsworth, CA 91311-6035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows installed approximately 5 years ago with a Lifetime Warranty failed. Sealed window glass replaced but now the windows cannot be closed due to warping. Area representative (*** ******) visited with local *** installer to view the problem approximately 2 1/2 months ago and agreed the sashes had to be replaced in that the windows cannot be locked and assured me that they would replace before winter sets in. After multiple phone calls I finally received a return call via voicemail assuring me everything was in process and he would be in touch. I have him and left no less than 8 messages requesting a return call and have not had the courtesy of a reply.

  

  Business Response

  Date: 11/22/2024

  We apologize for this situation. The local Branch Manager elevated this to the manufacturer who committed to following up with new **** and addressing the situation. 

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Ive still heard nothing from them although we did receive new locks for the windows.  If you could supply me the name of the person who handles the complaints there it would facilitate the producers.

  
  

  
  Regards,
  
  **** ******

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *****,I am the homeowner of *******************************************************************. My driveway, which is the responsibility of each individual Lakepointe condominium owner, as expressed in our HOA bi-laws, sustained damage during delivery of shingles on 6/7/24 when insufficient precautions to prevent damage were taken by your insured, ABC Supply Co. Without permission, ABC Supply chose to utilize my driveway for delivery of shingles for all four adjoining units in the building complex.Prior to delivery, my drive had no cracks and was uniform in color and my expectation is that my driveway should be in the same condition following the delivery. I should not be required to pay out of pocket to have my driveway returned to the condition it was in prior to delivery. As an administrator for ABC Supply, it is not reasonable for you to accept responsibility for only the slabs of the driveway that are cracked, when the required repair affects the appearance of the entire driveway and would leave me with a mismatched and unsightly driveway, effecting the appearance of the entire front of my home and negatively affecting my property ******** a professional company you would never put two different color shingles on a roof. That roof should not only be functional but also aesthetically pleasing, adding value and curb appeal, which is one of the greatest benefits to a home. My concrete is no different. I should not have to suffer a down grade of my home's curb appeal due to the damage your company did to my driveway..

  

  Business Response

  Date: 11/22/2024

  Thank you for elevating this situation. The ABC Supply claims department is handling the outcome of this situation and is making efforts to find an agreeable solution with the customer. 

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fired my brother for no reason and has nothing but drug addicts working for him. Has committed fraud with his inventory.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put an addition onto our home and purchased the siding from ABC supply co. We have been contacting them since March to try and get out issued handled and we have been sent to other people to resolve the issue and have been given the run around. We have spoken with ************************* since March and have been told he would help us and now he is not returning our calls We ordered vertical black siding for our home and it was defective There are huge round bumps all over our siding and parts of the siding will not click correctly This is prohibiting us from finishing our home allowing water to get into the new bedrooms and costing us more money as now we have to take down all old siding buy new siding and have it installed again

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this to our attention. Unfortunately, the issue the customer is experiencing needs to be addressed with the manufacturer. The branch manager has been in contact with the customer to relay this information and to try and help make the connection.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  We have contacted the manufacturer and they are not responding. As a distributor of the product do you not have any responsibility in supplying a defective product?
  you sell a product and have no warranty for items that are defective?? 
  when we first spoke to ************************* he said they would fix our issue and now he is just not responding to our calls and going back on what he told us he would do? 
  

  Regards,
  
  ***************************

  

  Business Response

  Date: 08/09/2024

  We understand the frustration of the situation. The branch manager will be in contact to provide additional guidance to find a solution. 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Pella windows and doors through them. The Pella representative stated they were not Pella windows, as the information is missing from corners of each window. Want refund/replacement as they cannot seem to be repaired.

  

  Business Response

  Date: 08/21/2024

  Thank you for reaching out regarding this incident. We have been in contact with the Branch Manager who has informed us that the windows are indeed ***** and that there has been some communication and resolution since the incident initiated.

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday July 12th, 2024, I was involved in an accident with a Semi-truck driven by an employee of American Builders, identified as **** ****** *******. The police were on the scene and determined that Mr. ******* was at fault. Despite the clear evidence of their driver's negligence, American Builders and their insurance company, ACE American ***************** also located in *********, (policy # ISA H10778980), have refused to take responsibility of offer any assistance in repairing my damaged vehicle, a 2016 **** Fusion. I have tried contacting American Builders insurance agency, *************************************************************** (located at **********************************************************), multiple times, but they have not responded or offered any assistance. The insurance policy information provided by Mr. ******* at the scene of the accident is: * Policy Number: ISA H10778980 *Vehicle Identification Number: 1M2AX13 COHM033981 *Policy Effective Date: January 1st, 2024 *Policy Expiration Date: January 1st, 2025 As a result of their refusal to accept responsibility and provide fair compensation for the damage caused by their employee's negligence, I am seeking your assistance in addressing this matter. I believe it it essential to hold American Builders and their insurer accountable for their action and ensure that I receive the necessary compensation for my damaged vehicle. I would appreciate it if you could investigate this matter and assist in resolving this dispute. Please let me know what steps I can take next and what information you need from me to proceed. Thanks. Very Respectfully ******* ******

  

  Business Response

  Date: 10/06/2024

  Thank you for your patience while we looked into this situation. The appropriate teams have been notified to review  and provide you with an updated response. 

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new construction house in 2016. The windows began to have problems soon after purchase; cracking, moisture, ice and mold between the glass and low-e spotting. The company that sold the windows to the builder (who directed us there) was ABC Supply. They quickly repaired the first several windows, but began to stall on repairing others which were and are still under warranty. Their hesitancy allowed three windows to need repair at the same time. There have been dozens of texts, phone calls unanswered, messages left not to be returned and even a visit to the store to try to expedite the process. A window the wrong style was brought out and one that was 6 inches too short. One window was measured 4 different times with those measurements having disappeared into the ozone each time I called to ask about the progress. Two of the windows were replaced after over 3 years and the third has still not been addressed. It had moisture and ice crystals between the glass when the weather was below freezing in 2023 and I sent a picture of it to the salesman. He said that wasn't proof enough, the ice and moisture could have been on the outside. I asked the him why I would want something repaired that wasn't broken? It had moisture this January but no ice because it wasn't cold enough. It isn't our fault the windows failed and I would like ABC Supply and the manufacturer to honor the warranty and repair the window plus any others that might have a problem before the warranty runs out. I don't think that's too much to ask.

  Customer Answer

  Date: 07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The branch manager of the window and door division for ABC Supply in ***** replaced and installed my window which he said was done with no help or compensation from the manufacturer, Ply Gem.  I appreciate his effort to satisfy an honest warranty claim even though it took an extremely long time.

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have proof of the ABC supply company employee damaging my driveway with a forklift. I contacted them and spoke to a *** and he promised me a check for $2400 the cost of the repair I got a quote for. It's been over 2 months almost 3 and still no check. No one is taking my calls and I keep getting the runaround. They damaged my property on Mar 12 2024. I want my $2400 check written out to me.

  

  Business Response

  Date: 05/30/2024

  We apologize for the inconvenience this has caused. Upon further discussion with the Branch Manager, resolution and payment has been submitted to the construction company that was designated by the customer to quote and complete the repair work. The construction company will be in contact with the customer soon, then send confirmation to the Branch Manger once the work has been completed.

  Customer Answer

  Date: 05/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2023 I had roofing materials delivered to *************************************** from *** roofing supply #*** in *****, **. The order number is # ******** and Customer # ********. I paid $8367.94 for the order to include $1234.00 for freight and delivery. When the roofing was delivered, the truck was parked on the edge of the driveway and damaged the driveway. I initially contacted the contractor that I went through, but he never gave me any updates. Towards the end of July I contacted the store and emailed the information to *************************** at store ***. I emailed the pictures of the delivery truck and the damage and got very little response. I emailed back multiple times with no response until December 2023. Then I filled out the negative comment form on *** Website and Within a couple of days received a message from a store manager at ABC supply who put me in contact with *******, the store manager of Store *** in *****, ** in Dec 2023. Since I have been in contact with *******, I have received nothing but delays and excuses. At one point in April, shortly after I submitted another negative complaint through the website, some people showed up at my house to supposedly give ******* the estimate and to do the repairs. Since then, ******* has said he cant get in touch with them and still more delays. I would like to get my damaged driveway repaired and to be made whole.

  

  Business Response

  Date: 07/24/2024

  The manager has tried multiple times to find a resolution by working with contractors to fix the driveway but none of them have been willing to do the work for one reason or another. He has been in contact with the customer a number of times but is at a loss for how to resolve this.

  
  

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company delivered our shingles from a roof replacement due to a hailstorm. The driver came out and extended his rigging with one rig directly in our yard. Put no board or anything to disperse the weight. Now we have a big square divet in our yard. My stepdaughter almost fell due to it with the baby. My girlfriend has as well. They will not repair it. Talked about throwing down some seed and we water it. That will not fix the problem. Plus, when speaking to the 'manager' ****, very rude and actually invited us to file on BBB. Terrible company, workmanship, and totally non professional.

  

  Business Response

  Date: 05/20/2024

  We sincerely apologize for the inconvenience caused by the delivery of the shingles and the subsequent damage to the customers yard.The Branch Manager has opened a case with the ABC Supply claims department to assist with additional resolution.