We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Motor Manufacturers

Regal Beloit America, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Manufacturers.

Complaints

This profile includes complaints for Regal Beloit America, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Regal Beloit America, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got scammed with a check from this business.

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pool pump for ****** called company spoke with *******. She told me to call manufacturer, gave me the number that was 7/14 I called Century manufacture, they told me that where ever I purchased it should take care of warranty. Called ez back and told them, they said they would call me back . Called them on 7/17 waited for return call, all I been getting is the RUN AROUND !!! My pool is green now, it probably gonna need draining!!!

      Business Response

      Date: 07/21/2023

      Hello

      This is in response to case number 20340793.

      *************************** purchased the Century pump motor on October 18, 2022. Our website clearly states the following return policy:

      Warranty Information
      Products purchased from EZ Pool & Spa Supply are subject to the manufacturer's warranty. All warranty claims need to be handled directly with the manufacturer. We do not accept returns on damaged or malfunctioning products that are covered by the manufacturer's policy. Please see your order history in your account to acquire invoices/receipts for warranty registration purposes.

      *************************** contacted us on July 17, 2023 to report an issue with the motor.  We explained the policy and provided the number for the manufacturer.  She stated on July 20, 2023 that Regal referred her back to us.  She filed the complaint before she advised us of the situation with Regal. We were in the process of trying to assist her with the warranty when we received the complaint.

      We are the retailer in this scenario and should not be held responsible for a failing product that has been installed and used for up to 9 months. Although we go out of our way to help customers, we're already doing what we can to assist the customer with their issue. It is worth noting that all customers must agree to the terms of service (which covers the warranty information above) before completing the purchase.

      Customer Answer

      Date: 07/24/2023

      **** said they canceled my order because, I contacted BBB and they know my pool is down, cant find a pump local. 

      Business Response

      Date: 07/26/2023

      Hello - This pump was not purchased from Inyo Pools. According to the attached order confirmation from the consumer, the pump was purchased through E-Z Test Pool Supplies. Please remove this review. Thank you!

      Business Response

      Date: 08/18/2023

      Please see attached response letter.  

    Regal Beloit America, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.