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Business Profile

Fast Food Restaurants

Culver’s

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Culvers in *********************** on September 6th, 2024 between 4:30pm-5pm and orders 2 adult meals and a kids meal and the cashier told us to put in our debit card again because the first time didnt work and she had informed us that the machines were not working properly and it would not accept our debit card. The second time it worked and when I had checked to see if it took out twice, it did take two separate pays and we had asked 3 times to get a refund but Culvers refused to refund us our money and told us to come back the next day (September 7th, 2024) and they still refused to refund our money. This is where it is leading us to do now.

    Business Response

    Date: 09/13/2024

    I contacted ***** by phone and resolved the issue.  I have $27.82 cash awaiting her arrival.  I also added a few coupons to compensate for the inconvenience.  She and her boyfriend accepted the offer, and should visit within the next few days to pick up the refund.

    **** ******

    Operations Director, ******** of Beloit

     

Culver’s is NOT a BBB Accredited Business.

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