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Business Profile

Garbage Removal

Lentell's Disposal LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please help. I reside in ******, ******** and have patronzed the ******* Disposal company in ****** for over a decade. Suddenly after the start of the New Year, the company no longer picked up our trash. No response to the business phone number other than the mail box is full. We have continued trying to reach them because we just paid for the next three months of service (Jan., Feb., and March) and have confirmation the check was cashed. With no communication from the company (except one e-mail saying they were delayed and would come soon) and accumulating garbage, I am reaching out for assistance. There are multiple neighbors in ********* area who appear to be having the same problem. My address is ***********************************************************************. Phone number is ************. We are not ********* residents but are dismayed at the treatment by a ********* business. Can you help??? Many thanks. *********************** Sent from *********************** ******************

    Business Response

    Date: 02/24/2023

    We are sorry our customer as reached out to you . I believe I talked to this customer when they called. We have been letting our customers aware when they call that *************** that is down getting a new motor in it since the middle of January. We haven't heard back from them on when it will be done. We are hoping soon. We have 1 guy doing 2 routes in one day and when the truck gets full and we can't empty it until they open in the morning. We are trying our best to complete the job as needed. As far as our voicemail box being full. When we clear it. within half hour it's full again. This is a small company and not a big corporation. The driver is the one that answers the calls. We have made steps to have them call our home phone and when we are home we answer the calls as they come. We let our customers know to leave the trash out and we will get it the next day, if they pull it back in then we can't pick it up as it needs to be on the curb. This is only temporary as we are waiting for the truck to finish getting repaired. We can't call each customer as we have over a thousand in a days route and some we have no numbers for as they change it and don't let us know. The customers are being real pleasant and understand the situation and are working with us to get through this **** patch. If this customer is unhappy we would be glad to refund them and they can go to a different company. 

    Customer Answer

    Date: 02/24/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We understand the problem and the issues with communication. The garbage has been picked up the past two weeks and we are happy to remain ******* customers. We have been with this company for many years and are glad the business is back on track. Thanks for your assistance. 

    Regards,

    ***********************

Lentell's Disposal LLC is NOT a BBB Accredited Business.

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