We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Toys

Wildwood Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought clock works in 2/25/24 ,they didn't fit so I RETURNED 3/6/24 through tracking I found out they received the package 3/11/24. I was to get my refunt back to my checking account and have to not received it. I have called several times and they said they have not receiver the package. I asked to have my refund only to fine out the are closeing their doors and have refused my refund.W hat are my options? Thank you ********************* THE CUSTOMER REFERENCE # IS *******

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for three items on 4/7/24. (Order #*******) One item (#******) was defective. I was told that a replacement would be sent. As I received no communication from the seller, I called multiple times to inquire about the status. I learned that this business was/is going out of business and was told they were looking through their stock to see if they had a replacement. Several phone calls and many days later I was told that they did not have a replacement, and mentioned that a refund would be issued. I asked for an immediate refund and was assured that one would be issued. Today, many days later, no refund has been issued. This has been the worst customer service I have ever seen and by far, the worst transaction I have ever made. I simply want my money back for that item. If the seller wants the defective item back, they will have to pay for return shipping and only after their refund clears.

  • Initial Complaint

    Date:09/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attached pictures show:1-Date/proof of order placed August 16th 2-Notice of Date shipped August 16th 3-Copy of invoice indicating I paid $9.21 for Priority Mail 4-Copy of Shipping label indicating it was shipped *** Ground 5-Copy of *** notice that it was to be delivered on Wednesday August 23rd 6-Bottom of my order showing all my shipping options and *** ground is not listed.7-Acknowledgement by Cherry Tree that it was delivered via *** on August 23rd.I called Cherry Tree on the 22nd at 1:47 PM to find out why I did not have my order and discussed the issue with a nice lady. After checking with her boss and I was told that there would be NO REFUND for the Priority Mail That it was all the shippers fault. Case closed. They refused to discuss this anymore. I clearly paid for and ordered Priority Mail and got *** Ground. I am a very small customer to them and order occasionally and I suppose thats why they blew my off. Cherry Tree clearly shipped the order incorrectly. I believe I am due the entire $9.21 refunded since they shipped it their cheapest way which was an option I did not have. Cherry Tree wouldnt budge. The issue here is honesty and ethics and now we know the integrity of the business.

Wildwood Designs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.