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Business Profile

Motorcycle Dealers

Road, Track & Trail LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/2/25 I bought an e-motorcycle through Road ******************************************* I wired them $5648.00 of which $650 is to go to shipping with their recommended shipper.1/3/25 Road ******************************************* then contracted with Haul Bikes to deliver the bike to *******, ***1/8/25 Haul Bikes picked up the motorcycle from Road ******************************************* 1/31/25 Haul Bikes shipped it from their *********, *********** to ******* 2/10/25 Haul Bikes gave delivery date of 2/21/25 - 2/24/25 2/24/25 Haul Bikes gave revised delivery date 3/5/25 - 3/10/25 2/27/25 Haul Bikes gave revised delivery date 3/8/25 - 3/10/25 3/3/25 Haul Bikes gave revised delivery date 3/12/25 - 3/14/25 They keep pushing back the delivery date. I just need them to actually deliver the bike as promised!

    Business Response

    Date: 03/10/2025

    When contracting shipping for our customers through ********** we inform them that it can take up to 10 weeks for delivery. March 14th would be 10 weeks from the contract date with **********. The customer is also included on the original order for shipping, and Haul Bikes is then in communication with the customer in regards to the delivery. I will reach out to our Rep ****** at ********** tomorrow morning as they are closed at this time, to get an update on when the customer can expect delivery. 

    Customer Answer

    Date: 03/13/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    **** from Road, Track & Trail responded immediately, got in touch with the shipper who then got in touch with me and then they delivered the motorcycle.

    **** also got back with me the next day to make sure everything was good.  I'm very satisfied with the outcome and the bike is excellent.  I took it out for a spin.

    Regards,

    ****** Jurkat

    ps - Thank you ****


  • Initial Complaint

    Date:03/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a used motorcycle under a clear title. Found under while motorcycle was in for repairs that it was involved in an accident and actually totaled years ago and never was reported the title was never updated and was sold under a clean title when really it is a salvaged title

    Business Response

    Date: 03/09/2023

    We have been in touch with ******* and we have reached a resolution.  **** and *********;

Road, Track & Trail LLC is NOT a BBB Accredited Business.

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