Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I hired ****** and her staff from LC Events to be our day of coordinator and to also be our wait staff at our reception. Needless to say, we were not impressed with the service provided.First of all, ****** was not dressed appropriately for a wedding. She was in a tank top and sandals.- we asked her to play the music off a phone for the ceremony and she handed it off to one of the guests in the crowd as she said "she had to get back to the reception area"-we assigned a point of contact for the wedding and she kept coming to us with questions instead of the point of contact -we had quite a few phone calls with LC to establish our expectations. One of which was we wanted them to serve the food at the reception. They said it was ok. Then, during the reception, that decided it would be self service without asking us.-during dinner, they told one of the tables, who was waiting on one of the bridal party as it was their spouse, that they needed to hurry up and get their food because they were ready to clean up. There was no real set time to be done serving so this was completely rude.-The contract stated that they would be done at 10pm but at 7pm they came and asked us if they could leave early. They said everything was done and they had an hour drive home. If the drive was an issue, they never should have agreed to come. Then again at 8:30, they came up to us and said they were leaving. There were still cups and plates everywhere so they didn't even do their job while they were there.All in all, this was not a good experience and the staff that was there was not professional and they didn't help things run smoothly like we had hoped. Due to ***** breaking the contract and this being such a negative experience, we would like a full refund

  Business Response

  Date: 10/17/2022

  I am not able to attach all supporting documents here. I did speak with the couple on the wedding day, when their point of contact was not available, didnt have an answer or needed clarification. They were given a partial refund, and then chose to open a case with PayPal. They were not given the desired response, so I feel they have taken it a step further now. We did make it clear that staff would be spoken to, and we would make sure that moving forward, there were not issues. We were also given the okay to leave by the couple. They let us know they were happy with services, and we moved on. They then came to us via ******** messenger, and then text and email. We do have documentation of that as well, we just were not able to add it here. If there is a way, please let us know how to do so. While we are sorry that the consumer is unhappy, services were rendered. When they were told that a full refund was not an option, and PayPal stated the same, the issue was not finalized.we agreed to assist with food, and bussing tables. We do not take half empty cups/plates off tables, and as we were not hired for decor takedown, left chargers, napkins and the unused silverware that the couple set up themselves. Per the timeline given to us by the bride and groom, clean up was 7pm. We were unaware that food would be delivered by courier and was not in a container that it would stay warm for a long time until the week of the event. The music was passed to a guest as there were some issues with the courier delivering the food that we needed to deal with. While we do regret that the couple is unhappy, we wfeel that we have done our due diligence at this time. 
  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  It was in the contract for LC and staff to stay until 10. Also, it was in the contract and discussed on the phone for them to serve the food and clean up plates and such. At 7pm, they came up to us and asked if they could leave. We told them no. Again, around 8pm, they came up to us and asked if they could leave as everything was done and they had an hour drive home. First off, don't agree to come if you're going to complain about the drive. Secondly, they didn't serve the food, they changed it to self serve without consulting us. They also didn't clean any of the plates or cups off the table. I also don't remember it being in the contract for them to be rude to our guests and try to rush them through dinner so they could clean up and leave. 

   

  Their entire attitude was awful and disrespectful. We even have a statement from the photographer which I can attach if needed stating how unprofessional LC was.

  
  Regards,
  
  *************************

  Business Response

  Date: 10/25/2022

  The point of contact was the mother of the bride. We did try to touch base with her multiple times throughout the day/night, to which she would respond "Ask Jazzy". We would then go to the couple as instructed. We went to the couple and spoke to them around 7 pm to let them know that the buffet area was cleaned up. We let them know at that time that we did have a drive and had fulfilled the food portion of the night. We were then asked to stay until 8:30pm by *******. We did that as well. We did not serve the food because it was delivered by a courier service and there were issues that arose the week of about keeping the food warm. There were only enough metal chaffers to hold a few pans of food, and there were many more pans of food that were being stored behind the table in a separate area. We had three staff members there, which would not have been enough to serve all the dishes that were laid out on the table. We also had to have two staff members be ready to restock, refill and change the empty pans so that the food would not be cold, as well as one staff member to assist guests by telling them what each item was and let the others know what needed to be changed out. We were told that the food would remain warm for two hours after delivery by the restaurant, and the courier service, and supper was approximately an hour and half after delivery of the food. This brought us to an issue of making sure that we were able to keep things as heated as we could for as long as we could. We then began to clear tables once the food was put away, per the timeline. We had to have staff clear the trashes multiple times during this time, as well as the tables. We then did multiple rounds following the cake cutting that the couple was not charged for. We did let the point of contact know that the cake cutting would be an additional cost prior to the day. Our staff will not take half eaten food, or drinks that are still full, especially from a place that has no one seated at it to tell us otherwise. We also were not contracted to clear decor, which was why there were chargers left on the tables. We did speak to ***** and ******* multiple times thought out the night, and at the end of the night ***** stated that he would recommend us to other people, and they both thanked us. We did congratulate the couple, and asked the couple multiple times when they were near us if they needed anything else, to which they replied that they did not.  Our staff was then under the impression that we had a happy couple, and departed, as discussed earlier around 8:30pm. There was no breach of contract on LC Events side of things as the couple did give permission for us to leave early. We also did give a partial refund when he brought the earlier issues of unprofessionalism to our attention. ***** then chose to bring the issue to PayPal, who closed the case. It was then appealed by ***** and closed again by PayPal. While we regret that ***** is unhappy with our services, due to the fact that we were there for the contracted time, and fulfilled our obligations to the best of our ability, a full refund is not warranted. 

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  Although these are false statements made my LC, this was our wedding day so we didn't have time to document anything. We have statements from others at the wedding. If we have to, we just want to let others know how horrible of a service they provided so others don't use them in the future. I'm led to believe that we aren't the only ones with this negative experience due to the fact that ***** has blocked us from her websites - which is very unprofessional. I would like a settlement but I doubt at this point that the company will own up to their transgressions. It's a waste of time and energy 
  
  Regards,
  
  *************************

  Business Response

  Date: 11/04/2022

  I am sure that some of this has been seen before, so I apologize for that. I would also like to point out that now friends and family members are posting harassing comments on the business ******** page which have had to be deleted. We would be happy to see what we can do to get this situation taken care of, as we have already exhausted other avenues, and clearly this is something that will continue. On Oct 19, 2022, at 2:15 PM, ************************* <*******************************************************> wrote: You can email it here. Thanks! On Mon, Oct 17, 2022 at 8:20 PM *************************** <******************************************.com> wrote: LC and Team Begin forwarded message: From:*************************** <******************************************.com> Date:October 17, 2022 at 20:17:46 CDT To:swilliams@*********.bbb.com Subject:Complaint 18229834. Hello, We did not get to attach all information for the complaint that was made against our company. We would like to know the best way to get that to you. LC and Team Thank you! Thank you for your response. Thank you so much! ReplyForward

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like ***** to provide a suitable fix for the issue because what has taken place has not been it

  
  Regards,
  
  *************************