We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Perry Seamless Gutters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A full house gutter system was installed by Perry Seamless Gutters on Oct. 28, 2016. The contract total was paid in full by cash on that date. Please find a copy of that contract attached with this complaint.A section of the system which is located over the front entrance to our home, has leaked every time it rains since it was first installed. The problem has been reported to the contractor on several occasions. The contractor has returned to our property on several occasions to repair/correct the leaky section however, the leaking continues.At the last correspondence with *** @ Perry who answers the phone, signed the contract and who also came to inspect the problem, we were informed that their company would take no further responsibility or attempt any additional repairs. We were told that the problem with the installation of their product was due to the condition with our roof.A full tear-off and re-roofing project has now been completed on the home. This was done in Fall of 2022.Spring rains have begun now and the same section of the gutter is still leaking. A video of a recent rainy day has been included with this complaint. It shows water pouring out of a section/seam and pooling near the foundation of our home.We specifically chose this gutter contractor because of the seamless system they install. We have always had a seam at this particular location/section and expect that it should not leak.It has come to the point that the flowing water may begin to compromise the foundation of the house and has certainly caused a muddy dirt patch on our front yard from water pouring out and puddling/pooling below the leaking section.We have no problems or leaking sections on any other part of the home and are satisfied with the product and installation on the rest of the project. The issue is solely with the leaking section at the front entrance.

Perry Seamless Gutters LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.