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Business Profile

Meat Processing

Brandon Meats And Sausage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meat Processing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had half a beef processed at Brandon meats their paperwork stated that on a half of beef the hanging weight is approximately 400 pounds and that we would get approximately 240 to 280 pounds take home meat depending on what cut we had. When we picked up our order we weighed it and it was 189 pounds. We feel we are missing 50 to 60 pounds of beef. We contacted them immediately because they did not process some of our cuts the way we had asked for example round steak was supposed to be made into Swiss steak and it wasnt and we were supposed to receive the ***** or fat from the animal which we did not The beef tenderloin was to be packaged three tenderloins per package at 8 ounces each we received two per package weighing 6 ounces each. We called them twice to discuss this issue they asked us to make a list of what we actually received and send it to them and asked if we would come and meet them and bring some of our steaks to show them how small the steaks were. We did that yesterday and after driving 40 minutes to talk to them knowing we had an appointment to meet with them they offered nothing and did not explain the difference in weight other than it was a smaller animal. On their paperwork it says the hanging weight of our 1/2 beef was 389 pounds per our receipt and according to that we should have received 240 pounds minimum . We did have the bones taken out of the meat so we were planning instead of the 280 pounds on the lighter side of the 240. They were not very customer oriented or detail oriented and obviously their customers dont matter. Our neighbors also received a whole beef at the same time that was processed at Brandon meets and they are experiencing the same issues. They will also probably be filing a complaint with the Better Business Bureau as conversations with ****** ****** and **** have gotten us nowhere. We just want the rest of our meat back .

    Business Response

    Date: 06/21/2024

    See attached

    Customer Answer

    Date: 06/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** And *********************

Brandon Meats And Sausage, Inc. is NOT a BBB Accredited Business.

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