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Business Profile

Farm Supplies

Country Visions Cooperative

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Supplies.

Complaints

This profile includes complaints for Country Visions Cooperative's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Country Visions Cooperative has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Country Visions Cooperative

      1010 W Ryan St Brillion, WI 54110

    • Country Visions Cooperative

      1221 Grant St De Pere, WI 54115-1303

    • Country Visions Cooperative

      8133 US Highway 10 Branch, WI 54247

    • Country Visions Cooperative

      W2468 County Road E Chilton, WI 53014

    • Country Visions Cooperative

      457 W 11th Street Fond Du Lac, WI 54935

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

      Business Response

      Date: 01/08/2024

      Country Visions provides propane to customers for various appliances in their homes.  The propane is used for furnaces, water heaters, cooking, and fireplaces.  Country Visions owns propane tanks and leases them to customers.  The lease fee is based on the amount of propane that is delivered to the tank on an annual basis.  When a customer does not use a minimum amount of propane, Country Visions charges a fee for having the tank sitting at a property.  As the cost of propane tanks increase, Country Visions adjusts the fees we must charge to have a tank sitting at a customers property and not being fully used.  In October of 2022, Country Visions sent a letter to all customers that had not used a minimum amount of propane informing them of the change in rental terms.

      This customer had not used the minimum amount of propane in the past year and was sent a rental fee in accordance with what was stated on the October notification.  After receiving the billing for the fee, the customer decided to purchase their own tank.  The statement submitted by the customer in this complaint is dated November 30, 2023.  Country Visions was notified on December 4, 2023 that the customer had purchased their own propane tank and no longer needed our tank.  Country Visions picked up our propane tank on December 11, 2023 and credited back the rental fee to the customers account.  The customer does not owe ***************************************** anything at this time.

      Respectfully submitted by the ** of Energy and Retail at Country Visions Cooperative.

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A formal apology would be nice, but if that the type of business Country Visions wants to run that's just one i will stay away from. 

      Regards,

      *********************

      Business Response

      Date: 02/08/2023

      Our accounts payable department has already been notified to send a refund check to ***************

       

    Country Visions Cooperative is NOT a BBB Accredited Business.

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