Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Heating and Air Conditioning

AJ Iverson Heating & Air Conditioning, LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromRex S

    Date: 11/15/2023

    1 star

    Rex S

    Date: 11/15/2023

    Their service was exemplary for a number of years. This year without reason they refused to service my home. The heat is out and it is November. I made repeated calls was told they'd get back to me. They did not call as they said they would. I repeated calls. Finally, they told me they would not service my heater. I'm a senior, the heat has been out for more than a week. One of the owners was rude and dismissive. I thought we had a good relationship and am shocked, dismayed and left without heat as it gets colder. This has presented quite a hardship. If there had been a reason for this refusal that could have been discussed I'd have been happy to. I asked if we could schedule a week or two in advance. I cannot in good conscience recommend them because of this behavior. I've been a customer for years and to be treated this way as winter is approaching is shocking and unacceptable. I spoke only to **** and he was not willing to provide answers, reasons or work with me. I do not know why but I will find other service that I can trust and rely on when seasons change.

    AJ Iverson Heating & Air Conditioning, LLC

    Date: 11/16/2023

    I spoke with *** multiple times. I tried explaining that we were extremely busy and could not get to him anytime soon. I suggested he called another **************************** Conditioning Company that could provide ***********. He then threatened to bad mouth us on social media & local news outlets. I told him that i didn't appreciate the threat and would no longer be able to provide him with our services.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.