Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 15th, 2023 Power Moves has lost integrity over the year. The workers left footprints on my brand new rug. **** and ***** state they cannot wear shoe covers for safety reasons. However they could have worn indoor only shoes but dont offer that as an option. The company could also pay for the cleaning but state that they dont pay for that. **** stated that he would provide a copy of the insurance showing that rug cleaning is excluded from the policy but stopped responding to my attempts to communicate.Furthermore, during the first hour of the move one of the workers excused himself more than once to take a meal break and this time wasnt deducted from my move.The company was informed in advance that there were several doorways but didnt come equipped to prop then open. They used rocks from the lawn to prop the doors about 3/4 of the way open which means movers spent additional time maneuvering large furniture through doorways that werent completely open.Lastly, the workers didnt have scissors or cutting devices to remove plastics from items and spent a considerable amount of time ripping the wrapping off of the furniture until I provided a box cutter.
Business Response
Date: 07/19/2023
Copy of damage procedure
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