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Business Profile

Online Education

OnCourse Learning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to use the company to take their 14 day NMLS self-guided online course. I made the decision due to the flexibility it offered. I would be able to follow the course as my schedule saw fit, which was mostly on the weekends. From the very first day, which was Friday July 14, I had technical issues on the website and had trouble beginning the course. I logged in through ****** Chrome which was the browser the site advises clients to use. I called their tech support line and the call was answered fairly quickly by a helpful agent that advised the problem may be resolved by logging in through the "incognito" version of chrome. I did that and the issue was resolved. I completed my first day with no further issues. Saturday, I was excited to get some more work done as I knew I would be able to get ahead both Saturday and Sunday since the weekdays I wouldn't have much time to work on it. I couldn't get the course to come up, I tried everything I could think of, including "incognito". I decided to take a break from it and try again Sunday. Sunday, I had the same tech issues and the course was inaccessible. I became extremely frustrated and called the help line again, only to find that they do not have a help line over the weekend. At this point I lost all faith in this company and decided I wanted to get a refund and find another company that would have support when I needed it. Monday I called and was on hold for some time until I finally reached an agent who transferred me to their sales department where I immediately got a voicemail. I left a message expecting I would at least hear back by end of business since it was still early in the day. I also sent an email explaining the issue and attached photos and video of the problem. I heard nothing back. I called back today 3 times. Was on hold for 40 minutes the third time, only to be transferred to another voicemail. They have done nothing to offer a solution so I am seeking help in this matter.

    Business Response

    Date: 07/18/2023

    We apologize for the technical issue OnCourse Learning was experiencing over the weekend into early part of this week. These system issues have since been resolved. However, I can see that a refund request was sent through to our ********************* in the amount of $309.65 for order #MG00096127. Please allow **** business days for this refund to be processed. Thank you!

OnCourse Learning is NOT a BBB Accredited Business.

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