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Business Profile

Playgrounds

Kids Empire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previously purchased a punch card of passes for my three kids. My youngest was invited to a birthday party on ******. As I was the sole parent that day my plan was to bring my 4 year old to the party and my other two kids would come along as the location was open to the public. The staff would not allow my 2 kids in unless we paid for entry to the birthday party, which is considerably more expensive. I explained my situation and the staff was rude and made no attempt to understand my situation, only referenced that it is the corporate policy that anyone related to someone going to a party would have to pay the price for a party. Their only solution was to contact corporate. When I asked for a refund on the unused punch card they would not even discuss it with me and said to contact corporate. When I contacted "corporate" via their general website they replied to me with information about party pricing vs general admission and said they consider the case closed. To be clear, I did not want my two older kids at a 5 year old birthday party, but I also didn't want to leave my kids at home alone. The solution was that I left my 4 year old at this party, asked other parents to help watch her, and then took the other two home. There is absolutely no reason they couldn't have let my kids in, with a purchased general admission. Also, if there were two adults in our party it seems like they would have let me in with the party invite and the other two in separately. This is discriminatory against a single parent and felt like they were trying to extort extra entry fees from me because I was alone. The entire situation was very uncomfortable and their unwillingness to discuss a solution was insulting. I want a refund on my punch card as I was denied using it for general admission, which is what I purchased the punch card for. If they will not honor the card then I should be refunded the money for the card.

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