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Business Profile

Wholesale Electronic Supplies

Best Buy Outlet - Brookfield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-22-2025 I purchased a washing machine and dryer from Best Buy. I got extended warranties for both items as they were open box. The washing machine had a dent in it but they assured me they test all their appliances and that the dent was cosmetic only. The dent is in the paperwork they gave me. This complaint is about the washing machine. During the week of May 4th, the unit started giving errors and not spinning, leaving clothes drenched. I contacted Best Buy and they told me that since the return window passed, ******* (manufacturer) can come out and fix the unit at no cost since it is under the manufacture warranty. The tech came to my home and told me the washer is not covered because of the existing dent. Best Buy gave me assurance that it was covered by selling me a warranty on a unit with a pre-existing dent. I would like a refund on this unit and the cost of the extended warranty. The unit was ****** and the warranty was ***** as shown on the attached receipt.

Best Buy Outlet - Brookfield is NOT a BBB Accredited Business.

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