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Business Profile

Decorative Concrete

Nord Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Decorative Concrete.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nord Construction did work on my neighbors resident's sidewalk. During the work they needed to use my outside faucet in order to complete the project. When they were done using my faucet they did not turn it off. That night it was cold enough that my pipe cracked. Our neighbor tried multiple times to get Nord Construction to come out and see the damage which they never did. As such I had to hire another plumber to fix the issue which cost me $568. I sent Nord Construction an email requesting payment in full which they never responded to. I would like them to pay for the damage their workers caused.

    Customer Answer

    Date: 08/16/2023

    Filed a complaint yesterday against Nord Construction. Dates of work done for my neighbor, ***********************, was November *****, 2022. My address is w209n5500 **************** ***************, ** where the damage was done. Thanks. complaint filed yesterday

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In summer of 2020 we hired this business to our a shed slab and two patios, one poured and one stamped. Before they were done we also signed on to have them do a front patio and sidewalk and our whole driveway. All told it was $40k. After the first winter the stamped edge along the driveway started cracking off. After numerous contact attempts and waiting for a long time the owner finally came over and admitted they didnt install a cushion in between the two areas to prevent the cracking and said they would come back before the end of last years pouring season. Despite doing work right up the street for two weeks they never did. Its now a year past the deadline he set for himself to do the repairs and we havent heard anything. If he is unwilling to do the work in a professionally behaved manner then we would get quotes from other companies for the repairs and he should refund us that amount.

Nord Construction LLC is NOT a BBB Accredited Business.

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