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Business Profile

Dog Boarding

Doggy Office LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Boarding.

Complaints

This profile includes complaints for Doggy Office LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Doggy Office LLC has 2 locations, listed below.

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    • Doggy Office LLC

      4525 N 124th St Butler, WI 53007

    • Doggy Office LLC

      5780 W Hemlock St Milwaukee, WI 53223-4728

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After boarding my dog on vacation for five days we requested that he have a bath before pick up. We were charged for the bath, but when we picked up our dog he was covered in urine. I attempted to call and get a refund for the bath, but the manager ************************* up on me. My dog was covered in urine and I had to clean my car and couldnt let the dog in the house until we washed him outside. I feel the refund request is very reasonable. I also am concerned that the manager wont allow me to voice my complaint with the owner. I believe she could be hiding complaints like this from her owner, because she is running the business poorly. I would like to be contacted by ownership to discuss my concerns. ****

      Business Response

      Date: 10/06/2023

      Dear Sir:

      I was made aware of the calls from both you and your wife.  ******** followed our protocol and offered to rebathe your dog or give you a credit on your account.  ******** is not allowed to refund money for any reason without my express permission. After speaking with her, I told her we would refund you.  She called to verify your address so I could send a check at which point you would not confirm it, and you were electing instead to file a complaint with the BBB.

      Sincerely,
      *********************
      Owner Doggy Office

    Doggy Office LLC is NOT a BBB Accredited Business.

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