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Business Profile

Cabinets

Soerens Woodworking, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accepted a quote from Soerens Cabinetry to refinish a built-in dinette hutch. In the end the work had many flaws and after attempting to fix them there are still flaws that are unacceptable for the amount of money paid for what we thought would be an excellent job, by a seasoned professional cabinet maker. The original finish was bad, the doors fit poorly, and nail holes were not filled. Soerens quoted taking out the hutch, refinishing it and building new doors. While the overall finish is nicer, the doors do not fit any better. The corners are rounded and the gaps around the doors to the frame are inconsistent, just like the old ones. The crown molding was re-installed poorly and had mars and chips. It was the only thing about the original finish that was in good shape. Magnets were installed when I specifically stated I liked the latches on the hutch. Some obvious spots where stain was missing, shims showing under upper cabinet, over spray spots of finish, nail hole not filled. All is outlined in attached document. Requesting a refund of $2500.

Soerens Woodworking, LLC is NOT a BBB Accredited Business.

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