Complaints

This profile includes complaints for Budiac Plumbing & Heating, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Budiac Plumbing & Heating, Inc. has 3 locations, listed below.

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  Budiac Plumbing & Heating, Inc.

  W68N940 Washington Ave Cedarburg, WI 53012-3207

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  Budiac Plumbing & Heating, Inc.

  PO Box 216 Thiensville, WI 53092-0216

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  Budiac Plumbing & Heating, Inc.

  12414 N Wasaukee Rd Mequon, WI 53097-2525

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Budiac Plumbing to replace an anode rod on my hot water heater. After getting a quote for $225.00 plus tax we agreed on Tuesday August 20th between 8:00am & 8:30am (there was to be no truck charge if we did it 1st thing in the morning). The week before they called to find out the price we agreed upon & asked to move appt. to between 11am & 1 pm. I told price & okayed the switch. Tuesday around 11:15am the tech called/came. The tech turned off the hot & cold water & drained the tank via the drain valve & the T&P relief valve. It took him 30 minutes to replace the anode rod. The tech put a sponge under the T&P pipe to catch any water that it expelled. Afterwards he said at least 3 times he wanted to check for leaks (once after the anode rod was in; another as I released air in the hot water line & finally after the ************* paid). The base of the hot water stayed wet for 2 ******** saw there was water dripping from the T&P pipe. I put a dish under the T&P line & determined the leak was from the T&P line & not the hot water heater. I called Thursday & asked if the dripping would stop or if it needed attention. After discussion Budiac called twice Friday & said the T&P valve was probably bad & needed replacement, they wanted to send a tech friday afternoon to replace. I asked how much a T&P valve would cost (wondering if it was worth the appt or not). I was told it was less than $50.00 and there would be no truck charge as it would be put on the same service call. I told the receptionist I could swing that. I asked if we would do it next ********** said they would do it this afternoon because only takes a couple of minutes. The tech came & replaced the valve in about 15 minutes, but had a hard time replacing the T&P discharge pipe. I started walking downstairs to see what was taking so long. He cut another s**** attachment. He then presented a bill for $226. I was shocked & called Budiac & asked why the price change. They would review & send a new bill.