We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bird Supplies

Birds Choice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bird Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/23/2024 we placed an order (Order #***** ) for a fly through Bird house and a Bird Feeder Mounting ****** for 1" Pole 1. The Bird feeder was delivered in a completely sealed box. The Bird Feeder Mounting ****** for 1" Pole 1 was not included in the shipment. This was a birthday gift for a family member. We can't mount the feeder as the part is missing. It makes this feeder useless. The birthday has passed and we ended up ordering another design from Amazon. On 5/28/2024 at 3:17 PM I sent the Birds Choice people an email stating the part was missing and it makes the feeder unusable. The email was sent to ************************************* as per the directions on their website. The bird feeder needs to be returned. Had It had the missing item been included in the original shipment we would not be returning it. Birds Choice needs to send a return label to return this bird feeder so we can get a full refund. I emailed them and they have had plenty of time to respond and they have not responded.

    Business Response

    Date: 06/04/2024

    Backyard Nature ************************************* has been in contact with the customer via our standard process and has offered to ship the missing item at no charge or provide a return label for a 100% refund.

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I was told I would have return label last night or this morning. I am still waiting for the return label and refund. 

    Regards,

    ***************************

    Business Response

    Date: 06/18/2024

    We have sent a return label and are in the process of issuing a full refund per the customers request. 

    Customer Answer

    Date: 06/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Birds Choice is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.