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Business Profile

Horse Boarding

Turtle Rock Farm

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kendra M.

    Date: 03/03/2024

    Kendra M.

    Date: 03/03/2024

    Be mindful of colic and ulcers. Indoor horses that are turned out for 6+ hrs per day have zero access to water, yet contract states that horses have full access to water. You will be charged tax and lots of extras, despite paying full service. Very immaculate and beautiful barn. But, the owner is very rigid, unpredictable and verbally unprofessional. Owner trash talks most of her boarders to other boarders and on a barn owners ******** site. We were abruptly asked to leave for asking for water for our horse and more professionalism. 2 horses suffered colic back to back after we left. Our prior horse was treated for ulcers. Expensive! Indoor arena is not safe. Only drags arena once a week. Horse flipped on its owner due to deep footing.

    Turtle Rock Farm

    Date: 06/28/2024

    While we fully support your right to your opinion and ability to leave a review about our business, we do, however, feel the need to address a few falsehoods contained in your review. Board is subject to sales tax in ********* and is required by law. Turtle Rock is a FULL CARE facility, not full service. Requested extra services not included in the daily care of your animal will be charged. As was explained to you, all horses in turnout do have access to water. Only in the coldest winter months do we remove the smaller water troughs from the smaller paddocks as we currently have no way to heat them, and they would be frozen solid. The larger pastures (including pasture boarded horses) have automatic waterers. While we understand that colic and ulcers can be frustrating and scary, they are not uncommon occurrences when owning horses, especially OTTBs as was your previous horse. We have had one major episode of colic in three years. No horses have flipped in our indoor arena. We water and drag the arena once a week as we usually have jumps set up in the arena(s) and it has been agreed upon between boarders and management. You were asked to leave our facility due to an incompatibility between you and your family and the barn atmosphere we have established here at ********************** Rock.

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