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  Beaver Machine, Inc.

  241 Double R Rd Coleman, WI 54112-9333

  
• 

  Beaver Machine, Inc.

  PO Box 75 Coleman, WI 54112-0075

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beaver Machine misled us either intentionally or recklessly in the same manner they misled another customer who filed a complaint here on the BBB site in 2021.
  We are a small family farm that was sold a defective tractor by Beaver Machine in March 2023, which has had a catastrophic negative impact on our family.
  I’m a military veteran with combat related disabilities and my son was diagnosed and began treatment for a rare rare cancer in the same month that we bought the tractor.
  My son's treatments have failed and his condition has worsened requiring our total focus and delaying action on this issue as you can imagine. We now go to the Vanderbilt Cancer Institute for care and treatments, that is a 1/2 day drive from here. We are responsible for the expenses the insurance won't pay that are continually increasing.
  During the sales process we repeatedly asked about the tractor’s condition and Beaver Machine verbally claimed and assured us that the tractor was in excellent condition with no defects or history of problems.
  However, Beaver Machine failed to accurately disclose the true condition of the John Deere 6420 Tractor - which in fact actually had diagnosed and documented problems over an extended period of time - that we only discovered after Beaver Machine sold it to us, when as a result of these pre-existing defects the tractor malfunctioned immediately and catastrophically upon delivery for use at our farm.
  Our John Deere dealer began diagnostics and major repairs (months later due to limited shop availability), discovered the defects, and accessed the records.
  We also spoke with the previous owner who traded it to Beaver Machine, who informed us that he told them about the problems which is why he traded it in to avoid the expensive repairs.
  Afterwards, we were forced to make the major repairs to the tractor amounting to expenses over $9,100.00!
  Despite our repeated attempts to try to resolve this matter, Beaver Machine has only offered us $2000.

  

  Business Response

  Date: 11/26/2024

  We also operate a small family business as 3rd generation owners. The customer incorrectly assumes that we would have access to the warranty and service records that are the property of John Deere and their dealership body. We are a certified dealer for CaseIH, New Holland, and Kubota. Therefore, we do not have access to the warranty and service history performed by any John Deere dealership. We took this JD tractor in trade from a local farmer. Before agreeing to purchase this tractor, the customer requested that we have an independent certified John Deere dealership perform a complete inspection of the tractor and loader. He agreed to pay for these inspections upfront. But after the inspections were performed, he later said that if he was going to buy the tractor that we would have to eat the cost of the inspections. Both inspections resulted in the John Deere dealership finding that the machine passed all aspects of their testing and are attached for reference.

  The retail purchase order was even modified by the buyer to state that the “sale is contingent on a satisfactory inspection by the purchaser upon pick up”. The buyer personally inspected and drove the unit before loading it on his trailer the day he picked it up. We believe that we did our utmost to ensure that the tractor did not have any mechanical failures prior to the sale being finalized. A month after the sale, Mr. ******** complained about a dented exhaust shield. We decided to help him out by mailing him a check for ½ of his cost to repair the exhaust shield, and he was very appreciative. He even emailed us stating that “Beaver Machine did the right thing” by doing so. Five months after the sale, the customer notified us of a transmission issue that they had experienced with the tractor. The purchase order clearly stated that this used tractor and loader were “Sold As-Is”, without warranty of any kind. It is unfortunate that the customer had to make repairs to the tractor later that year, but we do not feel that we have any responsibility to share in the cost of that subsequent repair. 

  In response to the customer repeatedly bringing up his son's medical issues, we decided to make a contribution to help with his family's medical expenses by mailing a check in the amount of $2,000 to the customer on August 23rd. We have now come to the conclusion that we cannot help this customer in any other way.    

  Customer Answer

  Date: 11/27/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below to outline the facts and to correct some of the inaccurate assertions made by Beaver Machine.

  John Deere confirmed that the protocols are that the owner of a tractor is given access to its records that reside in the JD system, in this case Beaver Machine owned the tractor and was granted access through their JD dealer as the normal process is to review them when a used tractor is inspected to check the status of past warranty and service work/repair orders so as to confirm the tractor's history and condition. 

  Note: We only asked that the loader be inspected due to what appeared to be misalignment in photos to confirm it was not bent, and we took Beavers word that the tractor was in excellent condition with no defects, issues or history problems - and we never asked them to "eat" anything.  Additionally, when we picked it up we once again asked if there were any defects, issues or problems with the tractor face-to-face and were again assured (essentially guaranteed) it was in excellent condition with defects, issues or history of problems, then we only had the opportunity to drive the tractor briefly in their lot and not under a load / field conditions, and that drive was in past for it to be positioned to load.
  

  Attached are the tractor's service records Beaver had access to that clearly indicate the first significant transmission problem in 2014, then twice more in 2022 (March and then in August) prompting the owner to trade it instead of repairing it as the JD technician suggested to do in the winter (because it would take a considerable time and cost).  The previous owner stated he did want want the added costs of the extensive repairs and there were other times the tractor had the same malfunction, stopping while under a load.

  The owner stated he informed Beaver Machine of the problem AND Beaver Machine had access to the JD service records.  However, despite our repeated questions and inquiries Beaver Machine did not disclose the history of the transmission problems to us nor did they relay what the owner told them and instead they assured (essentially guaranteed) us the tractor was in excellent condition with no defects, issues or history of problems - and we took their word for it.
  

  Upon delivery and first use by us, predictably the tractor had the same transmission malfunction and codes and symptoms as the previous owner stated and service records indicate when upon first use within days of delivery when it was merely pulling a light weight fertilizer buggy the tractor malfunctioned (with a transmission stoppage) after traveling a mere 200 yards. 

  Because of the concern of the serious nature of the problem and the fact that this is an ITV transmission that is not common here in our area, our JD Dealer did not want to speculate what the problem was but advised us they would put it in their shop (it couldn't be done in the field nor in our barn) to perform the full inspection and repairs requiring the transmission to be accessed and we should plan for a possible worst case 5 day repair time, and it would require their best technician because it was an ITV transmission that is not common here, so they couldn't get to it for months, delaying the repairs.  Once they reviewed the JD service records - the same ones available to Beaver when they bought and took possession of the tractor it was determined this tractor had this major defect that was not disclosed when it was sold to us, as was documented in its service records we were not given nor told about.
  

  We are merely asking that Beaver Machine do the right thing in this case (like they did when we discovered the bent exhaust manifold they didn't disclose to us either), as the facts clearly expose and indicate the tractor had the major problem when they sold to us based on their assurances that it was in excellent condition with no defects, issues or history of problems - and we trusted them and took their word for it only to find out we had been misled and the "subsequent" repairs were required due to them not being forthright.

  For all reading this, am sure we'd agree that trust is the foundation of any discretionary transaction.  We are trusting Beaver Machine to do the right thing in this case to maintain the trust of customers who rely on their honesty when doing business, and we are requesting BBB assist in maintain trust in the BBB to help resolve this matter. 

  It's worth noting that although Beaver claims they have come to the conclusion they can't help us in other way, if Beaver Machine was to be just honest and merely paid for the tractor's repairs to put it in the condition they assured (guaranteed) us it was in when we they advertised it and sold it to us, and insisted it had no defects, issues nor history or problems when we repeatedly asked, they'd still break even or even make money/a profit.

  In closing, in part our effort here is to expose this injustice and wrongdoing so it does not happen again to another farm family, nor another veteran, nor another family suffering through the crucible of cancer.
  

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 11/27/2024

  To correct the customer's mistaken assumptions, it is not common industry practice for equipment dealers to request service records of a trade-in unit from a neighboring competitive dealer.  As such, you would not find a Ford automotive dealership requesting (or likely receiving) service records from a competing Dodge dealership regarding their traded-in Dodge vehicle. Consumers have the right to this information, but dealerships are not covered by Consumer-Protection laws and do not put such investigative requests into their normal operating procedures.  Our dealership has not received such a request from a competing dealer in the last 27 years that I've been here.  And we have not made such a request of another dealer within the last 27 years either.   We have done our utmost to satisfy this customer.  It is abundantly clear that he will never be completely satisfied with this used tractor purchase.  

   

  Customer Answer

  Date: 12/02/2024

  Better
  Business Bureau: I have reviewed the response made by the business in reference
  to complaint ID ********, and have determined that this does not resolve
  our complaint and legitimate concerns about Beaver Machine.  In fact, it illuminates a pattern of
  misrepresentation of facts by Beaver Machine regarding this matter similar as
  the 2021 complaint against them, and possibly others unknown to us. 

  For your
  reference, details of the response I reviewed appear below to outline the facts
  and to correct some of the inaccurate assertions made by Beaver Machine, AND IT IS IMPORTANT TO NOTE THE MAJOR TRANSMISSION PROBLEM WAS ALSO A SERIOUS SAFETY
  ISSUE THAT PUT ME, MY FAMILY AND OTHERS AT RISK OF ACCIDENT, INJURY OR WORSE.  All that we are requesting is that we are
  reimbursed for putting the tractor into the (safe) condition that Beaver
  Machine assured us and presented it was in when they claimed they were completely
  and fully knowledgeable about its condition and denied any history of defects,
  issues or problems in its past, and we would be satisfied.

  John
  Deere (JD) confirmed that the protocols are that the owner of a JD tractor is
  given access to its records that reside in the JD system.  In this case Beaver Machine owned the tractor
  and was granted access through their JD dealer as is an accepted and normal
  process and practice is to review them when a used tractor is inspected to
  check the status of past and pending warranty and service work/repair orders so
  as to confirm the tractor's history and condition.  Those records are attached here and indicate
  the entries were made by the JD dealer Beaver routinely works closely with, so
  the fact remains they had access and they assured us they were fully knowledgeable
  about the tractor’s background and history, and asserted it had no defects,
  issues or problems, whether due to being reckless or to intentionally deceive us
  to make a sale for enormous profit off a small family farm.

  Note: We
  only requested that the front loader be inspected due to what appeared to be
  misalignment visible in photos to confirm it was not bent.  Unfortunately, we took Beaver’s word that the
  tractor was in excellent condition with no defects, issues or history problems
  as they presented themselves as fully and completely knowledgeable about its
  past - and we never asked them to "eat" anything.  In sum, we trusted them in part because they
  advertised on TractorHouse that has terms and conditions requiring honest and
  accurate representation of equipment on their ad platform.

  Additionally,
  when we picked up the tractor as part of the inspection process – and we told
  them in advance - we once again asked face-to-face if there were any defects,
  issues or problems with the tractor as part of the inspection and were again assured (essentially
  guaranteed) it was in excellent condition with no defects, issues or history of
  problems and Beaver again presented themselves as experts and completely and
  fully knowledgeable about the tractor’s past.  Then we only had the opportunity to drive the tractor briefly in their
  lot and not under a load / field conditions, and that drive was in part for it
  to be positioned to load.

  Attached
  are the tractor's JD service records that Beaver had access to that clearly
  indicate the first significant transmission problem was in 2014, then documented
  twice more recently in 2022 (March and then in August) prompting the owner to
  trade it instead of repairing it as the JD technician suggested to do in the
  winter (because it would take a considerable time and cost making it
  unavailable for use).  The previous owner stated he did want the added
  costs of the extensive repairs, and it is important to note that there were
  other times the tractor had the same malfunction – stopping
  functioning/disengaging without notice or warning – but these were only the two
  recent times the JD dealer had documented the major transmission problem
  and   “continuing transmission codes”  (meaning problems) based on their two recent field
  service calls.   
  

  The owner
  also stated that he informed Beaver Machine of the problem AND Beaver Machine had access
  to the JD service records, which is why he said they paid him far less than the
  tractor’s expected worth on trade to them.  However, despite our repeated
  questions and inquiries Beaver Machine did not disclose the history of the
  transmission problems - AND
  THE SERIOUS SAFETY THREAT IT PRESENTED TO US - nor did they
  relay what the owner told them and instead they assured (essentially
  guaranteed) us the tractor was in excellent condition with no defects, issues
  or history of problems - and we took their word for it because they presented
  themselves as fully and completely knowledgeable about the tractor’s past.
  

  Upon
  delivery and first use by us the tractor had the same transmission malfunction
  and symptoms as the previous owner stated he had and the JD service records indicate when
  upon our first use within days of delivery when it was merely pulling a lightweight
  fertilizer buggy and the tractor malfunctioned (with a transmission functioning
  stoppage/disengagement) after traveling a mere 200 yards en-route to a field
  resulting in it being uncontrollable (but fortunately an experienced operator
  was driving it and was able to get it stopped when it rapidly accelerated
  movement down a slope, essentially “free-wheeling”).

  Because
  of the concern of the serious nature of the problem – INCLUDING
  AS A SERIOUS SAFETY ISSUE AND RISK OF ACCIDENT, INJURY OR WORSE - and the fact that this is an ITV
  transmission that is not common here in our area, our JD Dealer did not want to
  speculate what the problem was but advised us to limit use, avoid driving on
  the road (where we needed to travel to other farms) and they would put it in
  their shop when they could fit it in because they were booked up with the big
  farmers already, (and because it couldn't be done in the field nor in our barn/shop),
  to perform the full inspection and potential repairs requiring the transmission
  to be accessed.  They added that we
  should plan for a possible worst case 5-day repair time or more (but hoped for
  the best and that it was a minor issue), and it would require their best service
  technician because it was an ITV transmission that is not common here, so they
  couldn't get to it for months, delaying the repairs and denying us its full use. 
  

  Once they
  reviewed the JD service records - the same ones available to Beaver when they
  bought and had possession of the tractor for months, it was determined that this
  tractor had this pre-existing major defect and safety problem that was not
  disclosed when it was sold to us, as was documented in its service records that
  we were not given nor told about and the problem that matched what the previous
  owner had disclosed to them.
  

  We have
  merely been asking (for months now) that Beaver Machine do the right thing and reimburse
  us for the cost to put the tractor in the condition they presented it as and assured us it was in, because
  as the facts clearly indicate the tractor had the major problem AND safety
  issue when they sold to us despite their assurances that it was in excellent
  condition with no defects, issues or history of problems as they presented
  themselves as completely and fully knowledgeable about its past - and we
  trusted them and took their word for it only to find out we had been misled and
  the "subsequent" costly repairs were required to avoid putting me, my
  family and others at risk of accident, injury or worse.
  

  For all
  reading this, I am sure we'd agree that trust is the foundation of any
  discretionary transaction, especially when the safety of family and others are
  at stake.  We are trusting Beaver Machine will do the right thing in this
  case to maintain the trust of customers who rely on their honesty when doing
  business – and not intentionally or recklessly put their safety at risk, and we
  are requesting BBB assist to maintain trust in the BBB as an honest broker to
  help resolve this matter and not put customers at risk. 
  

  Note:  TractorHouse told us that they also advised
  Beaver Machine to settle this matter with us based on it being misrepresented in
  their posted ad violating their terms and conditions to advertise on their ad platform,
  for which they were issued a warning in their file as well, according to the
  TractorHouse Regional manager.
  

  It's
  worth noting that although Beaver claims they have come to the conclusion they
  can't help us in other way, and we can’t be satisfied, it is their solely choice
  and the lack of honesty is disappointing - and if Beaver Machine was to be just honest and merely paid for the tractor's
  repairs to put it in the condition they assured (guaranteed) us it was in when
  we they advertised it and sold it to us, and insisted it had no defects, issues
  nor history or problems when we repeatedly asked, they'd do the right thing and
  not lose money and also keep the trust of customers above selfish profit and we’d
  be satisfied.
  

  In
  closing, in part our effort here is to expose this injustice and wrongdoing (that is either grossly reckless or by design intentional) so
  Beaver Machine does not do it again to another farm family, nor another veteran, nor
  another family suffering through the crucible of cancer – and no one else is
  put at risk of accident, injury or worse like we were.
  
  
  Regards,
  
  ****** ********