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Business Profile

Motorcycle Dealers

Mad City Power Sports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 26, 2024 I checked my 2019 Can Am ***** in to *********************** for Motor Cycle Spring Tune Up.April 9, 2024 I picked up my 2019 Can Am ***** and paid $1,340.86 cash to ***********************. When I got the bike home and cleaned it I noticed chips to the matte finish and back rim that were consistent with the service provided (photos). April 10, 2024 I returned to Mad City Power Sports and communicated to ***************************** about my concerns and he was aware of the chips to the matte finish because he stated "he was a participant to the damages." I politely stated "Can this be rectified." He left to consult management, came back to take pictures and pointed out an additional chip to the matte finish by the (rear wheel). April 13, 2024 I did a status check "nothing"May 24, 2024 another status check, this time ***************************** logged in my contact information in the database followed by an email to a company that specializes in paint touch **** which by his own admission he was requesting the wrong service for the damages that was done to the matte finish in a later phone call. June 7, 2024 I communicated to *********************** about the matter at hand, because 8 weeks passed and I have yet to be informed of any progress. He wasn't aware of the concerns to my 2019 Can Am *****. June 7, 2024 he was made aware of the concerns.***************************** called me at 6:02pm June 7, 2024 stating, "results by the end of week June, 9 2024 - June, 15, 2024 "nothing"Today of this filing is June 18, 2024 almost 10 weeks since initial discovery. The damages done to my 2019 Can Am ***** during maintenance has yet to be rectified.

    Business Response

    Date: 07/05/2024

    As the General Manager of the store this is the first time I am being made aware of this situation. I will have a conversation with the parties involved and rectify this situation.

    JimHendricks

    G.M.

    Mad City Power Sports

Mad City Power Sports, Inc. is NOT a BBB Accredited Business.

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