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Business Profile

Doughnuts

Dunkin Donuts De Pere

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items in May 2024, did not receive all items and 1 of the items was incorrect. I immediately called and let them know. ************* is allegedly the manager. She reached out via email and said I could go back at a future date to have it corrected. Each time I wanted to do this, she did not respond until a later date and I wasn't able to get it corrected. In September, I asked her if she could just send out a gift card, she said she will mail those out. I still have not received the gift card, despite multiple follow *** with her and the corporate office.The value is roughly $10. I already paid this amount in May even though I didn't get the items I paid for, and Terra now refuses to get this resolved.

    Business Response

    Date: 01/08/2025

    I just wanted to provide some information.   First off. The store location isnt correct. This insistent all came from the Depere location, not Main st where this is.  She did not reach out for over 2 months after getting the original message  and then sent me the email. Which at that time we were working *** so I was unavailable to respond to my emails.  She again understood and said she would be in again. Again, another 2 months go by and she reached out for coupons instead. On 3 separate occasions she has now gotten coupons sent to her house because she refuses to come to a store to pick them up. I ended up forwarding all of this unto the regional and customer service to deal with as we at store levels were not getting anywhere with her. 

    Customer Answer

    Date: 01/08/2025

    The DD address is: 

    ************

    Suite A

    De Pere, WI 54115

    Customer Answer

    Date: 01/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Nothing was ever sent to my house. If it was, I would have received it. I asked for proof from the post office and they have no record of anything from them (the ** on lineville Rd that Terra claims she herself went to, even though she also stated she was out of town the same day she claimed to personally go to that **). Many less were told and I have all emails to show this.

    Send the gift card with certified mail.


    Regards,

    ***** ***********

Dunkin Donuts De Pere is NOT a BBB Accredited Business.

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