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Business Profile

Pool Contractors

Splash Custom Pools and Spa, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 28th 2023 i signed a contract With splash custom pools and spas to plaster my pool and put in an updated light. I put down $10,000 cashiers Check over half the money so they could put me on the schedule. *************************** said in email it would be July or August **** could make it out to do the work. I called in july they told me 2 weeks a crew would be over. **** didnt call or show i had to call them. Then they told me August. Same thing didnt call or show i called them. Then a couple other times between aug and oct they told me they would be out. Never showed. October i sent *************************** a text she told me for sure they would be out in october. I text and said if nobody shows by October 23rd i need a refund this is poor customer service. October 24th *************************** emailed me, told me they cant make it and he knows i been texting with ***** about a refund and they can refund me all i have paid them. Spring 2023 i had splash email me a quote and measure for a custom cover. I never signed the cover quote, i picked out a cover color and they were to let me Know when it was time to order in September/october so i could sign the quote and put the money down for cover. **** never contacted me on it. I text ***** in october and asked her what was going on with the cover that had to be ordered? Nobody got back to me. I was then emailed by ***** telling me he knows i was texting with ***** about refund and they could refund all i paid on october 24th because they cant make it out now this year. Then November 7th they called and told me cover was here. I said i just told you i wanted a refund i never signed the cover quote or put money down for it. The cover was to only be ordered if plaster and light was complete to help protect it. Now *************************** wants to take over $3,000 out for custom cover of my $10,000 plaster and light money. Contract was for plaster and light not cover. i disputed 2 other amounts i paid them on credit card. So they still owe $10,000 refund

Splash Custom Pools and Spa, Inc is NOT a BBB Accredited Business.

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