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Business Profile

Horse Dealers

Katy's Corral LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horse Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a horse from **** for your 15 year old daughter, She said it was a 12 year old gelding that was sound without medical issues. 2 days into the horse being on our farm it started limping. Had vet come and do a wellness check on horse and found that the horse was a lot older that the stated age of 12 but he's 22 + years old. He's also lame in front right foot. When this issue was brought to her attention she said she's not in the business of returning money and all sales are final. She lied about the horse she was selling. Upon further investigation she's known to do this. I've attached some of the reviews from people she's done the same thing to.

    Business Response

    Date: 09/16/2024

    Prior to this complaint that was emailed to us, we had agreed to do a refund and they returned the horse. The horse was sound here at our facility and they signed a bill of sale that stated that they had the right to do a vet check prior to purchase and was buying the horse as is day of sale with no refunds or exchanges. Due to the discrepancy between two vets on the age of the horse, we offered a full refund and took the horse back even though it went against the contract that they signed. 

    Customer Answer

    Date: 09/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

Katy's Corral LLC is NOT a BBB Accredited Business.

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