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Business Profile

RV Dealers

Track Side

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Track Side's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Track Side has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Track Side

      1651 Hwy 45 N Eagle River, WI 54521

    • Track Side

      PO Box 129 Eagle River, WI 54521-0129

    • Track Side

      PO Box 1633 Eagle River, WI 54521-1633

    • Track Side

      1651 Us Highway 45 N Eagle River, WI 54521-8800

    • Track Side

      437 W Division Street Eagle River, WI 54521

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new helmet and some other gear today spent over 500 the heated shield on the helmet didnt work. They wouldnt swap it or exchange the helmet all this transpired within 2 hours of purchase . Spoke to counter lady who then asked the manager and their fix was they told me to buy another helmet or send it into 509 beware if something isnt working they wont stand behind it Also they act like they were going to solve the problem on the ****** reviews with no response to my email after over a week

      Business Response

      Date: 02/10/2023

      Hello. Thank you for the opportunity to explain. I have tried to attach several photos of signs that we have on helmet display but it is not allowing me to attach. This customer purchased a helmet/shield combo from us after asking if we had extra *******. We did/do not have extra ******* as we have already sold out for the season. A short time after purchasing the customer called us to inform us that his shield was not working. We offered to assist him testing the shield and possibly exchange if the helmet was not worn or in saleable condition. The customer did not return to the store. He has to go direct with the manufacturer support online to fill and submit a form or to a dealer that has a shield. 

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