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Business Profile

Household Appliances

National Presto Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order is ******, I ordered on May 3. They still have not processed it yet. I do not like that they dont provide tracking information and take 15 days to ship (3) little Basket Lids for 6-cup Percolator. If this is not shipped by next week, I will file a chargeback. Thank you!

    Business Response

    Date: 05/09/2024

    We were able to connect with the customer via phone and confirm that the order was processed and had been shipped. We also asked that if the customer does not receive the order within the noted 15 business days to contact us for further investigation and resolution.

    Customer Answer

    Date: 05/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    THE LIDS CAME TODAY! Hot Dog!!! Thank you! I may look into getting other parts as well!

    Regards,

    *************************


  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a popcorn maker on 05/02/22. On 07/09/23, it started smoking and the motor broke. I believe this violates Section ***** of ******************* code: Implied Warranty: Merchantability; Usage. On 07/09/23, I asked them to replace our repair the product and they said they would not.

    Business Response

    Date: 07/18/2023

    We received notice from the consumer. We are continuing conversation with the consumer in attempt to recover unit for inspection and subsequent resolution.

National Presto Industries, Inc. is NOT a BBB Accredited Business.

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