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Business Profile

Retail Stores

Furnish 123
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Furnish 123's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought a kitchen table and noticed some small particles on the top of the table. I thought it was my kids since one is young cleaned it off. Bought a table cover so the top of the table would not get ruined from my children. Which this was a clear table cover. Noticed again today that there was more particles. Cleaned it again thinking the kids moved the table cover. I moved the table cover backed cleaned the area and little to my knowledge I thought this was my kids. However after while I noticed this was not my children one night I moved the table cover and left it. By the morning there was more particles. I cleaned them went to work to make sure this is what was happening and yet again yes the particles were back. I went to the store and talked to a manager was instructed to send them pictures I did. I waited then for a call back. A while later I got a call from the *** for the table. I also in the mean time called pest services to see if they would be able to treat the table. I was told no and that they would ruin my table. I have been very forth coming about the table and the bugs yes bugs that have came with the table. I do eat meals every night at the table with my family. I am not sure what to do anymore as I feel like I am getting no where and all I know want is a table to be able to eat at. I have also not heard from the store owner as this to me should have been a call back from them. I also have more pictures but I am unable to load them all. I can send them later if needed.

      Customer Answer

      Date: 10/16/2024

      This is what the table has and it is the only place tried to have it treated. But still has the beetles. Here is the report from the pest control. 

      On Wed, Oct 16, 2024 at 10:51 AM ***** Swim <*********************************************************************************************************************************> wrote:

      Business Response

      Date: 11/11/2024

      I picked up a new vendor and we will be replacing the table.


      ***** ****
      Owner
      Furnish 123 ***** Mattress 123
      Eau Claire ***** Rice Lake

      Customer Answer

      Date: 11/11/2024

      I received a message from Furnish 123 on Friday that they are willing to replace the table. I went to look at the options that were sent to me as I was unable to see what the base of the table looked like. They stated that they were going to try and order in the two options as the table that I bought was no longer available. So at this time I am still waiting for pictures or the table to see if any look like or match the chairs that I have already purchased. If you have any questions please feel free to contact me at ************.

      Customer Answer

      Date: 02/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I am happy to say that the table has been replaced as of 10 minutes ago. I would like to thank you for helping me get this resolved. I am so very thankful for your assistance. 


      Regards,

      Amber Swim-******


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