We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

The Osthoff Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The pictures of the food at our tasting did not match the food we were served on our wedding night. ****** also had her wedding dress spilled on. After we pointed out that the meals appeared different from the tasting, we were told that we were mistaken, and everything was the same. We explained that we had photos of the meals we were served at the tasting, and then there was admittedly a mistake with the menu and a change of cooks is what we were told.The whole thing with dinner seemed like a bate and switch; and a breach of the contract which we and the representatives of the Osthoff had signed.After speaking with ********** was confident that we would be justly compensated for all of the inconveniences and mishaps we experienced during our stay. We also learned that the gift basket that we found upon entering our room was supposed to be provided by the resort free of charge, yet ***** and ************************* were billed. We do not feel that $1,619.89 is equal compensation.After discussing these issues we feel that fair compensation should be $150.00 for the cost and inconvenience of the food tasting which now seems unnecessary, $3,000.00 which is roughly half the cost of our collective meals at our dinner, $332.78 for the cost of dry cleaning the wedding dress, and a two-night stay in the large luxury suite with a whirlpool tub that we were supposed to be in during our stay. Or $4,000.00 if our two-night stay in the large luxury suite with a whirlpool tub cannot be accommodated.The cost of this reimbursement is miniscule compared to the revenue that was generated by having our wedding at the Osthoff resort. Between the $18,132.38 we spent on our wedding not including our stay which we had paid an additional $1,370.80 and the accumulated value of our guests that stayed and spent money at the resort.

    Business Response

    Date: 07/26/2024

    BBB *********************** General Manager The Osthoff Resort. **************. I communicated with ***************************** [*********] and consider this closed.

    From: ******************************* <********************>
    Sent: Friday, July 19, 2024 7:32 AM
    To: *********************** <**************************************************>
    Subject: Re: Follow Up

    Hi ****,

    Thank you. We will hold up our end of the bargain. 

    Thanks, ****** & *********;


    Sent from Yahoo Mail for iPhone

    On Friday, July 19, 2024, 6:53 AM, *********************** <**************************************************> wrote:
    ******,

    Thank you, that makes me feel somewhat better. 
    Per our conversation in addition to what you already received, you will receive a check for $662.89 and a gift certificate for a 1-night stay in a room with a whirlpool tub.
    You should receive via mail next week.

    Thanks.
    ***********************


    From: ******************************* <********************>
    Sent: Thursday, July 18, 2024 6:33 PM
    To: *********************** <**************************************************>
    Subject: Re: Follow Up

    Hi ****,

    I find the terms we talked about this morning agreeable.  My postings on social media was before our conversation this morning and I will retract them once they are met. I will also update the BBB with our agreement and let them know that we are satisfied. 

    Thanks, ****** & *********;

    On Thursday, July 18, 2024, 10:28 AM,*********************** <**************************************************>wrote:
    ******,

    I just saw this email and wish I would have seen this prior to our discussion this morning. 
    I also saw your posting on ******** and the BBB complaint you posted.
    When we closed the call, I thought you were fine with the resolution, which I also thought was more than right and just.

    I must have missed something.  Thoughts?

    ***********************
    General Manager
    The Osthoff Resort
    ***************************************************************************************
    D *************  C **************
    YOUR PLACE ON THE LAKE
    AAA Four Diamond Resort for 24 Consecutive Years!




    From: ******************************* <********************>
    Sent: Wednesday, July 17, 2024 7:29 PM
    To: *********************** <**************************************************>
    Subject: Follow Up

    Hi ****,

    I wanted to give you an opportunity to do right by correcting the mistakes the Osthoff had made on our wedding day.Unfortunately I am not satisfied about the gift you had given us.  

    It was never about the money. It was the principal to make it right for us for the mistakes that the Osthoff had caused. 

    What we have received as a gift was not fair. My dad is a heart doctor, so I have no problem spending money. 

    At this point I will be contacting my family attorney and reaching out to the Better Business Bureau.  I will also be reaching out to local news stations & social media platforms next.  I am convinced that this company is committing acts of fraud. I am expecting a resolution soon. 

    Sincerely, ********************;


    Sent from Yahoo Mail for iPhone

     

    Customer Answer

    Date: 07/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

The Osthoff Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.