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Business Profile

Fireplaces

The Fireplace Social

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Zachary D

    Date: 04/13/2023

    Ordered 2x fireplace modules ($500 bucks). Ordered on 4/1, emailed asking for an ETA/shipping information on 4/5... didn't hear back 4/13.. .called numerous times, no one answers, goes straight to a full voicemail box. If not a scam, very poorly run.

  • Robert K.

    Date: 01/15/2023

    I had ordered a fireplace insert on November 11, 2022. About 2 weeks had gone by and I got an email stating, your insert is on its way. After 2 weeks, I still never got a notice of arrival date. I then sent 5 or 6 emails asking about my order. I never got a single reply. I left many voice messages over the next couple days, that went with no reply. I then repeatedly called the phone number, hanging up when voice mail picked up. After about 20 to 30 times of doing this, I finally had someone answer the phone. Scott was the employee and was helpful and remorseful. He found that my insert was ready to be shipped but realized that my insert was not in the warehouse. They did have my insert, so he offered me another that was $300 more but he would knock that price off because of their mistake. I agreed to the exchange and was expecting the new insert in about 2 weeks. 2 weeks had gone by and I received an email from the same employee, stating that part of my insert was broken and they were ordering another one and once received, my insert will be sent. They said the damage part was ordered and was scheduled to be in within the week. Here I am, 2 weeks later, with no fireplace insert. It was ordered on Nov 11 and it's now Jan 15th. I spent $1600 on an insert, expecting to get it in 2 to 3 weeks. Not 2 to 3 months. There is absolutely no excuse for this. No communication and just not caring about the customers that keep them in business. I will never recommend this store. In fact, I will tell everyone that the the fireplace social is not a legitimate business and warn others of this garbage.

The Fireplace Social is NOT a BBB Accredited Business.

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