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Business Profile

Convenience Store

Korner Store AKA Akron Stop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I have been to The Korner Store gas station several times to purchase E Cigarettes over the last few months. It seems every time I go they dont have the full amount I want for a particular flavor. They always tell me to come back Tuesday or Wednesday. So I do. When I go back They then tell me the flavor is discontinued and tell me that another flavor is the same it is not. The price of them changes every time I go in. yesterday he said he had the flavor (Loon Creamy Frost Bite) and amount I want (10). Charges me $4.99 more than usual each (was $15 each). Ok I get it prices go up. But then I get to the car and something doesnt feel right. I open the box he handed me and. It had 5 e cigs in it none the flavor I asked for. Then when I went back in he stated he couldnt refund my money and said I could just pick another flavor. Well I didnt want another flavor. Then he gave me 2 of the flavor I wanted that didnt have nicotine in them and then stated that this other one is the same. ********** Mint) So I had no choice but to take something I didnt want because he wouldnt refund my money. This wasnt just $20 this was a $210 purchase. I only opened 1 of the packages that I didnt want to try it and it is flavorless.

Korner Store AKA Akron Stop is NOT a BBB Accredited Business.

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