Complaints

This profile includes complaints for Luedtke-Storm-Mackey Chiropractic Clinic, S.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Luedtke-Storm-Mackey Chiropractic Clinic, S.C. has 17 locations, listed below.

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• 

  Luedtke-Storm-Mackey Chiropractic Clinic, S.C.

  3070 Fish Hatchery Rd Ste 2 Fitchburg, WI 53713-3187

  
• 

  Luedtke-Storm-Mackey Chiropractic Clinic, S.C.

  1633 W Main St Sun Prairie, WI 53590-1839

  
• 

  Luedtke-Storm-Mackey Chiropractic Clinic, S.C.

  204 W Cottage Grove Rd Cottage Grove, WI 53527-9211

  
• 

  Luedtke-Storm-Mackey Chiropractic Clinic, S.C.

  700 Hwy 69 S New Glarus, WI 53574

  
• 

  Luedtke-Storm-Mackey Chiropractic Clinic, S.C.

  707 Phillips Blvd Sauk City, WI 53583-1364

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024 I went to LSM Chiropractic in ******, ** for a help with a lower back injury. On my initial visit the receptionist asked if I had health insurance and I do and did with ********************* The receptionist stated they would submit the cost of my treatments less my co-pay to SSM. I told the receptionist that a few years prior I had a lower back injury, came to *** for treatment and was told the same thing only to have SSM deny the claim. I stated I would simply pay the $48 out of pocket price per visit and the $175 initial visit. The receptionist insisted on submitting the claim to ****I had 9 subsequent office visits and paid a total of $232.84 in co-pay payments. Approx three months later I received a bill from LSM for $795.88 and stating ******************** had denied my claim as it did the prior years treatment.If I had paid the out of pocket price as I requested I would have paid $607 for all ******************************************************* the amount they had submitted to my health insurance company of $798.85.I sent LSM a payment (though late due to the conflict) for the amount of $374.16 the remaining balance I would have paid for the cash or card price.When this identical situation occurred a few years early with *** I simply paid the insurance price to close up my account due.This is obviously a conscience business tactic by *** because I have a close friend who also has ******************** and had exactly the same interaction with LSM as I did. *** did not cash my last check for payment and instead turned my account over to a collection agency which has now damaged my credit. I am already working with an attorney on that issue.The collection agency is trying to collect $799.18 which would mean my LSM treatments with the co-pay I have already paid would cost *******.

  

  Business Response

  Date: 11/05/2024

  To Whom it may concern, 

  I am able to provide the following information:
  *A signed *** with **** insurance information, including remaining deductible, was signed by the patient on 2.13.24. (ATTACHED)
  *Patient's charges were billed to **** insurance.
  *Patient had a 20% coinsurance on their account and patient paid that coinsurance amount fairly routinely throughout their treatment. 
  *All charges were processed by **** and paid but applied to this patient's deductible.
  *Patient was mailed statements indicating the balances were applied to deductible by insurance on 4.19.24, 5.24.24, 6.21.24, 7.18.24, and 8.22.24. 
  *No communication is documented in the Patient notes regarding any calls about billing concerns in that timeframe. 
  *As patient had received a full bill at $798.85 for three statements in a row with no payment or communication, patient was placed in our collections process on 9.16.24.
  *A collections call was made on 9.23.24 and voicemail left for patient. There is no documentation of any returned call.
  *Patient was sent a collections letter on 9.30.2024 stating that we needed payment within 14 days or the account would be turned over to collections.
  *As we had not received a response, on 10.15.2024 the patient's account was submitted to Bonded Collections Wisconsin.
  *On 10.17.24 we received the attached letter and a check for $374.16 stating that this would satisfy the account in full. We attempted to contact the patient on 10.17.24 and 10.31.2024 about the account and that we could not accept the money as payment in full. A left voicemails both times.
  *On 11.4.24 our *** Director returned the check and attached letter to the patient asking them to contact us regarding their account.

  Please contact me with any follow up questions.

  Sincerely,

  ***** ******

• Initial Complaint

  Date:10/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of LSM at other locations for years, and I have always paid the 'cash day of service' fee, which is $30-45/visit depending on the location. On August 1, 2022, I had an adjustment at the ***********, **. office for the first time. Afterwards, I asked at the front desk if we could settle up the bill. The receptionist said that 'they would just bill the credit card on file if that was ok'. I said that it was fine as I had been doing that at other locations. On September 6, I received a bill for another $122. They had billed my credit card on 8-1 for $45 and had billed my insurance. In billing my insurance, they said that I owed an additional $122. I called on 9-7 and explained that I had always paid the 'cash day of service fee', and that their records would reflect that. I was told it would be taken care of. On ****, I visited the ******** office and was told that I had an outstanding bill for $122. I explained that I had been in communication with the office and that it was in error. I stated that I would like to pay for the visit on **** only, as the $122 was in error. The receptionist said that he emailed the billing and was told that once they billed the insurance, they could not reverse the additional charges. I paid the **** fee ($30). On ****, I received another statement in the mail that I still owed $122. On the statement, they applied my $30 payment to the bill from 8-1 and showed my **** fee as outstanding. I do not feel that I owe the additional $122 as it was clearly an error on the part of LSM billing staff.

  Customer Answer

  Date: 10/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************