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Business Profile

Drone Services

Madison Area Drone Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Yarbo lawnmower from Madison Area Drone Service on Sept 4 of 2024. They are or at least were an authorized ***** dealer. I had to pay in advance to place the order and had my bank wire the money to Madison Area Drone Service. They told me my new lawnmower should be in by mid-November or possibly earlier if they were able to get one from an earlier shipment. November came and went with no Yarbo or update. I sent several emails and placed numerous phone calls. No one ever responded. On February 3rd I received an email from the owner, listing several excuses for the lack of communication. He also told me part of my order was in. It is now May 6th and I have not heard anything from them since. I have called every number they have listed and left messages. I have tried every email address I can find. I have went to their office, 2 hours away, to pick up my partial order only to find the place locked up tight with a faded note on the door saying they were moving, but don't list a new address, or when it will be open, or offer any new contact information to reach them.

Madison Area Drone Service LLC is NOT a BBB Accredited Business.

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