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Business Profile

Pet Grooming

Tabby & Jack's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

This profile includes complaints for Tabby & Jack's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tabby & Jack's has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tabby & Jack's

      2970 Cahill Main Fitchburg, WI 53711-7123

    • Tabby & Jack's

      2543 Main St Cross Plains, WI 53528-9691

    • Tabby & Jack's

      6925 University Ave Middleton, WI 53562-2767

    • Tabby & Jack's

      856 Janesville St Oregon, WI 53575-1636

    • Tabby & Jack's

      4116 Monona Dr Madison, WI 53716-1662

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my dog to the groomer to get a hair cut and grooming. Dog hair was cut but the face was left undone and my dog looks pretty undesirable and my dog wasn't groomed. I thought the groomer was more skilled due to double pricing. Made two visit groomer still could not finish the haircut. I was referred to a veternarian which will cost me more money. Call the groomer she told me to call the store. I asked the receptionist that I feel I should get a partial refund and she was unapologetic and very cold and say she couldn't give me no money back. I told her customer is always right but in my case NO, let me had of been white probably wouldn't be filing this complaint right now. I told the receptionist since she feels I don't deserve a partial refund Im expecting a full refund and will not be back or refer anyone to them.

      Business Response

      Date: 09/24/2024

      Hello,
      ***** ***** arrived at her appointment with a severely matted puppy (see pictures). Majesty was in an inhumane state, and our groomer did the best she could to remove the pelted mats covering Majesty's body. When mats become pelted to the body, dirt and debris get trapped and as the dog moves, the matts pull on the skin. This can cause very sensitive skin and abrasions under the mat.

      It is very time consuming to remove mats from the body and especially areas with extra skin or small bones like the neck, armpits, sanitary, legs and between the toepad. It is especially difficult to remove hard eye-boogers matted to the sensitive skin around the ****** you can image, it is an uncomfortable procedures for Majesty to have these matts removed.  The groomer did the best she could until Majesty became intolerant and aggressive.

      Our groomer agreed to squeeze her in for a 2nd appointment on Sunday to give Majesty a break and try again in a couple days. On the second appointment, the groomer made additional progress, but was not able to finish the face. Majesty was uncooperative and was trying to bite the groomer and her sharp tools. For the safety of Majesty, our groomer made the best call to discontinue trimming the face. We told Ms. ***** that her only other option is to take to her vet where Majesty would need to be sedated for the procedure.

      Removing Mats is an added charge due to the extra time and effort and damage to the groomers tools. Also, there is a great likelihood there are existing skin abrasions and/or additional irritation from removing the mats. Because of what the mats can cause, we always insure we communicate that with our clients and have them sign our Matting Agreement. (attached).Ms. ***** still has a balance due, as she did not pay for the second appointment.

      Sincerely,
      Michelle ********, CEO 








    Tabby & Jack's is NOT a BBB Accredited Business.

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