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Business Profile

Remodel Contractors

Cabinet Masters by Sylvan, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Cabinet Masters on July 22, 2021 for cabinet refacing and sink replacement. The total invoice was for $21,588. We paid a deposit of $14,032 at that time. No work has been completed, and no scheduled work date has been set. They do not respond to emails or phone calls in a timely manner and often not at all. Now their e-mail accounts and phone numbers appear to have been abandoned. We are seek a completion of the work, or if that is not possible a return of our down payment with interest. The principal owner is *************************.

  • Initial Complaint

    Date:10/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this company for kitchen remodel, contract signed March 23, 2022. Contract stated work to begin within 180 days, and deposit of $12,215 paid. I met with owner/designer to pick out tile Aug 16. After that date, she ghosted me, and there is no response to emails or phone calls. Her business address is vacant. She did not order any tile for the project per the store we were at. Since she has not responded and I have found several reviews that state she has done this to others (for >$55,000), I have gone to the police and filed a report of fraud. I have also notified the ***** and called NARI as she is supposedly a member. I am getting an attorney.

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a year ago we contracted with Cabinet Masters by Sylvan to remodel our kitchen. We gave them a down payment of $15,000 with the understanding that they would begin work in approximately 6-8 weeks. When the time came we heard nothing from them or any of their subcontractors. We attempted to contact them by email and phone but received no response. We sent a Certified letter requesting cancellation and a refund. Still no response from Cabinet Masters. We have filed a complaint with the ********* ***************************, and Consumer Affairs ( ***** ). As of now, Sept. 2022, we are about to file a complaint with the Dane County ************************** During this time, over a year, we have sent countless emails and left a number of phone messages to Cabinet Masters seeking a resolution to this situation.

Cabinet Masters by Sylvan, Inc. is NOT a BBB Accredited Business.

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