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Business Profile

Tree Services

Vanderbilt Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Vanderbilt Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vanderbilt Tree Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************* the presumed "owner" of Vanderbilt Tree Service did a tree service job at my home. He wrote a quote under the company name ************** He provided a false insurance document stating he had insurance for the company ************** In no quote, nor after project statement did he work under the name Vanderbilt Tree Service. In addition, there are three "Vanderbilt Tree Service" websites. ******************************* harassed me for money following the tree job, even though we made a plan to pay him with insurance settlement money we were waiting for. He came to my front door demanding money because he was behind on his personal payments. ****** threatened me via text messages, saying that he was going to "escalate the situation like I have never seen before." He was aggressive and threatening in person, stepping up to me during conversations in which I had to go into my home and lock the doors so he wouldn't enter. ******************************* has went to prison for fraud in the past and he only takes cash for his work and does not work under the company name he says he operates under.

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Vanderbilt Tree Service to remove a large tree in our backyard. We paid a deposit of $1445 with the balance due upon removal. They have never shown up to do the work, after repeatedly stating they would be here on certain days; this has now gone on for over 2 weeks. We have tried to reach the owner multiple times to find out his plan and they have been unresponsive. The owner *************************, has lied over and over and now is not returning texts or phone calls. Upon further investigation, it also looks like there is 3 Vanderbilt Tree service website links used all taking you to a false website. His contract also listed ARC Lawn/Tree as the company instead of Vanderbilt Tree Service and when questioned just stated "it's the same." We also found reviews of other customers having similar experiences along with doing unprofessional work with houses getting damaged. We have sent a letter terminating the contract and asking for our deposit to be returned.

      Customer Answer

      Date: 07/13/2023

      I have heard from the company and they have paid back our deposit.  The complaint can be removed or closed. Thanks

    • Initial Complaint

      Date:11/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022 I contacted Vanderbilt Tree website for a quote to remove trees from my yard. ****** reviews are highly rated, after getting another quote chose them as they were a local company, however ARC Lawn sent a proposal with insurance document and showed up to do the work. They damaged my property, knocked down the electrical service line, damaged my roof requiring emergency service from MG&E and ************** After months of lies and no response I contacted the insurance they included a copy with their quote to find out they had no insurance and now refuse to pay the electrical company. Deliberate lies to string out till it was beyond the lien limit

    Vanderbilt Tree Service is NOT a BBB Accredited Business.

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