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Business Profile

Basketball Clubs

Higher Level Camps, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basketball Clubs.

Important information

  • Customer Complaint:
    Higher Level Camps has not responded to BBBs requests for basic, general information.


    Higher Level Camps ("HLC") is a boys and girls AAU basketball club/program. 


    BBB has received complaints from parents alleging that the company recruited their kids for its program, which costs between $1500-$2700, which includes the registration fees and uniforms. According to complainants, HLC changed the location of some tournaments and practices, making the drive for participants sometimes hours longer, in some cases. And, therefore, children could no longer participate. 


    Since at least September 5, 2024, HLC's website has been down. 

    HLC has not responded to BBB complaints brought to its attention.

Complaints

This profile includes complaints for Higher Level Camps, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Higher Level Camps, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Febuary 2024 my daughter was recruited by ********************************* to play AAU basketball for ***. I registered my daughter to play on the *** 14u basketball team and paid $1,595 for what was supposed to be jersey, shoes, and a minimum of six AAU basketball tournaments. *** director London **** put together the team which was supposed to consist of approximately 8-10 girls and would be practicing in *******, **. There were two practices and one tournament (tournament on April 13 and 14th). I recieved an email from *** on 4/19 confirming team will have 7-8 players and team will continue with original schedule. On 4/20 I recieved email from *** asking us to pick 5 tournament dates from a list of tournaments approved by ***, which I emailed my response on 4/21. On 4/22 I recieved email update that go forward options were to join *** 15u team out of ***********, ** (a 2+ hour drive for practices each night) or send our jersey back and get a refund. I chose to send the jersey back and get a refund. On May 13th I received an email from *** stating all jerseys had been received and their accounting team would be sending out the refund checks to the address listed on our order forms. I have called and emailed multiple times with no response from *** or London **** since the May 13th email confirming all jerseys had been received and refunds would be issued.
    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $2,000 for 8 tournaments, they took my last payment without notice and sent an email on June 30th (after one tournament was missed without any communication) that we were still scheduled for practice and the remaining tournaments, however our teams were never registered or paid for those tournaments and we cant practice at the gym due to the outstanding balance they owe to the gym. We only played 4 tournaments but they were aggressively calling and collecting our money. Ive received no response to both of my emails (July 8th and July 13th) or voicemail (July 13th) requesting a refund. There has been no further communication from the club. Its not just my son who has been impacted, its three entire teams plus our coaches who were never paid. Thats a lot of money and opportunities to be stolen from these kids. Their season was cut short due to this scam and they could have played at any other club. Im requesting a refund and an explanation.
    • Initial Complaint

      Date:07/07/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was recruited to play AAU basketball with Higher Level Camps. The program was stated to provide uniforms, warm **** socks, back pack, and a recruiting profile along with Under Armour game circuit tournaments (changed to **** just before the season started). We never received any of the items our fees paid for, the gym we were practicing at was not paid, and after being thousands of dollars behind in fees, the gym is not allowing us to use the gym. We just found out HLC never paid the fees to enter the July **** tournaments that were on our agenda as well. We were also informed that HLC received almost $50,000 between two teams (including our $1995), and have no intentions of providing any of the services that were advertised to us, are saying they have no record of any of the families who have paid, have no intentions of refunding any of these families, and have stopped all communications.
    • Initial Complaint

      Date:07/06/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Higher Level Camps recruited our daughter for the 17 U ******** Girls Team. -Date of the transaction: 9/27/2023 -Amount we paid: $2195 -HCL committed to have a 17 U ******** Girls Team, Practices with Coaches at ************* Arcadia; and to provide recruitment services for college basketball. This also includes videos, and share the profile with college coaches. -HLC informed us with short noticed there was not enough girls for a 17 U team, the option was to have my daughter play with the 16 U team, but after accepting it and coming to a tournament it was found there was a 15 U team instead. My daughter was not allowed to play. London **** agreed by phone on May 7th we will receive our money back, since then we tried multiple times to reach him by phone, emails and lastly a certified letter and we are still waiting for a response. -Mr. London **** mandate to book flight tickets, hotels ahead of time for all the tournaments which led to extra expenses and lost money much of which we were not able to recover.
    • Initial Complaint

      Date:07/01/2024

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We registered our daughter to play on the *** 14u basketball team and paid $1,595 for what was supposed to be their jersey, shoes, and a minimum of six tournaments. *** director London **** put together the team which was supposed to consist of approximately 8-10 girls from the ********* and **********, ** areas and would be practicing in *******, **. There were two practices and one tournament (tournament on April 13 and 14th). At the practices there were only a few girls that were there, I believe 5 **** On April 13th at the tournament, we were told by some parents from ******* and ********** that they were on the team but were never told the practices would be in *******. The tournament had 5-6 girls available and made for a difficult experience for the girls to play that much without substitutes. After the first day, one girl quit leaving only 5 girls the second day. When parents reached out to *** about the logistics and lack of girls, *** sent an email providing two options for moving forward. Our girls could either join an 15u team out of ******* (a 2+ hour drive for practices each night) or send our jersey back and get a refund. We chose to send the jersey back and get a refund. On May 13th we received an email from *** stating all jerseys had been received and their accounting team would be sending out the refund checks to the address listed on our order forms. I have called and emailed dozens of times with no response from *** and have confirmed the other parents have not received any refunds or communication from *** or London **** since the May 13th email confirming all jerseys had been received and refunds would be issued.
    • Initial Complaint

      Date:06/15/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Higher Level camps recruited our daughter for an AAU team. We paid $1695 to play and once they finally had a team they changed practices times and days, then tournaments changed. Most of girls from team could not make most so we would have 6 players to go. They agreed to refund and fold team. On April 22nd we received email saying once uniforms get returned they would send money back to us, April 24th I emailed proof that it was sent back. May 22nd they emailed saying money was coming to all families. Today is June 15th and no check or response from Higher Level camps. We want our money ASAP
    • Initial Complaint

      Date:06/03/2024

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was recruited to play on the 14U team for HLC a few months before the season started. During the recruitment process we were sent a tournament schedule in addition to the schedule being listed on their website. A few weeks before the season started, the practice and tournament schedules changed. Due to this massive change, the other girls on the team could no longer commit. After a few weeks of parents expressing concern to administration, they finally listened and decided to resolve the team on 4/22. The options were to get our money back or the girls could play up to the 15U team. This wasnt an option for us since practice was several hours away. We informed HLC the same day that we were going to terminate our relationship. They informed us that once they got her uniform back, they would send a refund. I promptly mailed the uniform with a delivery confirmation of 4/24. After 3 emails we were finally told on May 1st via email that all uniforms received, a check will be mailed out by the end of the day. I waited a week before inquiring again. I left a voice message 5/8 and 5/10 with ZERO response. I sent another email 5/13 and FINALLY later that day an email was sent saying that all the uniforms have been received and the refund would be mailed out. As of June 3rd, no refund has been received. I have sent 5 emails inquiring with no response. The way the director runs this organization is very unprofessional and they are very unorganized. Communication is garbage and not to mention they screen calls and dont respect people enough to respond. He blamed the parents for the team dissolving. They are a bad business overall.
    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with BBB (********) which I believed was resolved because HLC stated that they would refund $2695. Specifically, they stated that they would provide a full refund and that "Refunds are sent out by check to the address listed on the "Order" form within ***** days of the requested release." I asked for a status update of the refund on April 17, 2024, 31 days after my requested release. HLC responded the same day, saying "Your refund for the Order #**** attached to this email was sent to the address listed on April 15th, 2024. Please let our office know if you do not receive your refund." I had not receive the check, so I reached out again on April 27, 2024, asking for a status update stating I had not yet received a refund. HLC did not respond. I reached out again on May 2, 2024, with no response from HLC. I have yet to receive a check or a refund on my credit card.

      Business Response

      Date: 05/09/2024

      Greetings ****** Family, 

      Attached to this response is the third check our accounting department sent out. Clearly, you haven't received the other two prior reimbursement checks. We have added a stop check to the prior two that were sent out. 

      Thank you, 

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Resolution sought: full refund of $2695.On September 1, 2023, I paid $2695 as a returning player to play on a 17U team for HLC the spring/summer of 2024 in *********** or *********. This would be our third summer with this team and the last summer eligible to play. During registration, they moved their *********** location to *******, so we chose *********. In December I was emailed that they are finalizing rosters. I sent an unanswered email on February 22, 2024, asking the status of the ********* roster. No coaches or rosters for that age were posted online. HLC sent a general email to all on March 5 with some changes to the program including switching from Under Armor to **** and telling us to check the schedule. I emailed again on March 12 asking for a response to the February 22 email regarding the roster and asking about an upcoming tournament less than a month away. That email went unanswered. Fearing that HLC does not actually have a 17U team for the ********* location prompted me to send a March 17 email requesting to be released from HLC with a full refund. I have not received an answer. Previously there were several locations for 17U girls practices online, including Greenfield (the ********* location), but as of today, there are only 2 locations for girls *****U practice-******* and ****************. Practice started this week-no *********/Greenfield team. HLC has not responded.

      Business Response

      Date: 03/29/2024

      We did receive the ****** family's request for release and have attached it to this complaint. Our program based on our waivers, doesn't provide refunds but in this case and for a family that has been with us for numerous years, we sent the refund immediately for processing. We want to thank the ****** family for the last few years and apologize that throughout this transition in our program, we couldn't continue to be their daughter's basketball home. 
      Refunds are sent out by check to the address listed on the "Order" form within ***** days of the requested release.

      We sincerely apologize for any inconvenience and want to thank you for being a part of our program! 

      Customer Answer

      Date: 04/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming I receive the refund as they stated. Thank you for your assistance. 

      Regards,

      *************************

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