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Business Profile

Home Builders

Signature Homes by Adashun Jones, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Signature Homes by Adashun Jones, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Signature Homes by Adashun Jones, Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New home build.by this company . One of the outside doors was late to arrive. Placed in the cold weather . Immediate winter inside the door paint stained in the cold and pealed . Company said it was due to them placing door in the cold. They came back in summer and repainted . Repeat problem following winter . Again they came back and repainted say it was because they had not sanded it enough . Now same issue again and worse with ice noted inside along the edges. We brought up to company that the door needs to be looked at as it does not seem that painting is the only issues. They agreed and the passed it off to door company given them our name . They have not inspected the work or come to view as requested. Only pictures. Of note we had multiple other doors that were not installed correctly and needed to be worked on. This door they just punted over . Now its over a month no action taken or plan.

      Business Response

      Date: 03/08/2024

      Dear *** & *******************,

      We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. Signature Homes has been consistently communicating with *** & ******************* since this issue was brought to our attention. We have requested the supplier, Wausau Supply, send a service rep to the home to inspect the doors, a second time, for any material defects. Before this, a service rep was onsite to inspect all of the doors and one was pointed out that needed adjustment. The door casing was removed, the door was adjusted per their direction, and we reinstalled the trim and painted it for a second time. 


      We rely on the door experts, Wausau Supply, to make concerns like this right and stand behind their products. Especially when they have been inspected by their team to approve the installation method. 


      We are still working on this as efficiently as possible to get this resolved. I want to note that the ****** have a 1 year builder warranty and our suppliers warranty supersedes our warranty in a case like this.

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