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Business Profile

Window Installation

Window World of Fond Du Lac
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/25/22 I had ** install 16 windows and a storm door. At the end of day the lead installer handed me paperwork to sign.The document stated, I quote"missing screen" also "storm door damage from factory window world to come back to install new door." Also,"please pay installer upon completion." The lead installer and I signed the document. A week later I was notified by bank that ww put thru my financing, and job was not complete. I reversed payment until job is finished. I had called ww and talked to **** asking why they took the money for a job not complete. **** said, " we ordered a part to repair door, repairing door and providing missing screen is a service. " I said the installer said door is defective from factory will install new door, her reply was "that is wrong!!! We ordered z strip." A few weeks passed without notification of replacing door or providing missing screen. Sept. 19th **** from ** called, that morning she found out I disputed the payment. **** wanted to schedule Oct 4 to repair the damaged door and bring screen. I replied, installer wrote door is damaged from factory and ** will install new door, her reply was "that is wrong!!!". I ended conversation and called back and talked to *****, I said I want a new door as put in writing by your installers contract. She said it is not a contract! Sept 20 **** from ** called me. I stated I have in writing you will install new door. **** said we will try to repair it with zstrip. The ** installer wrote door is damaged from factory will install new door. **** WANTS TO REPAIR A DAMAGED DOOR. I am paying for a new door not something damaged by factory. ** should trust their expert installers in the field. Sitting at a desk doesn't give you the perspective the installer has on the door.

    Business Response

    Date: 09/26/2022

    Hello!

     

     

    We are responding to customer complaint from **************************** 

     

    On August 25, 2022 *************************** 16 windows and 1 storm door were installed. On the completion certificate the installed noted a missing screen and a storm door was damaged and to come back and install a whole new door. *************************** dign sign the completion certificate on 8-25-22. We have ordered the screen and will arrive in our ware house on 9-28-22. We have obtained a new storm door and will install both storm door and screen on the scheduled date with *************************** on October 4, 2022 from 11AM to 12PM.

     

    We are confident that this will rectify the situation and satisfy the customer. 

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