Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They create rules/ or enforce rules on who they choose to, that are unfair. I bought my camper / site for over $20,000 a couple years ago, and now because of my disgust with how management treats people who aren't their friends or family unfairly, I am choosing to sell my camper and leave. Today I had a buyer interested, and they decided to make a new rule that the camper would have to be removed if I sold it because it's over ten years old, subsequently losing my sale for me, and may possibility for me to sell and get what I fairly deserve out of the purchase. They push people out of their sites, I've seen them do it to others, and then they charge extra for things they leave like the decks, for the next person. Apparently if I were staying they wouldn't enforce this rule. (Because then they'd be sure to receive my yearly rent). I'll attach a copy of the email they sent me this morning but never informed me prior to today, knowing that I've been trying to sell as I told them months ago.

  Business Response

  Date: 03/28/2025

  I am the current Park Manager at Wishing Well RV Resort.  ****** ********* camper is a 1999, an age that is well beyond what we would allow in the campground.  When she purchased that a few years ago, the previous managment allowed the camper to stay in the campground at that time.  The camper was still in decent condition, and they opted to make that decision.  When any camper sells their camper in the park, we always tell them to reach out to us first to make sure they know all the details of the sale.  We were never informed of ****** wanting to sell until she was listing it.  She never reached out to make sure she had all the correct information.  Almost every camper here knows that when a camper gets to be over 15 years old, it's at our discretion to allow that camper to stay.  This has always been a rule, that has never changed.  On the first page of the rules agreement, it talks about the ages of camper and management approval.  We are not hindering her selling the camper, we have just asked that due to the age, if she sells, please make sure that the buyer knows they cannot keep that camper here.  I have attached our last 3 years of rules to see that hasn't changed.  You should also be able to see that last time anything was modified on that page.  I believe that one from 2023 has a modified date of 10/2022.  We do not make up rules and not tell our campers.  As a business, we cannot do that.  Any rules that we change or modify, we give at least 30 days prior notice before the rule goes into place.  I have also attached the emails between ****** and the campground regarding this issue.  We, in no way, came across as rude or unprofessional.  I'm sorry that she feels like we are trying to hinder her sale, but we are not.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paying seasonal customer of this campsite since 2016. As of this year, they have been starting to charge ridiculous fees for non existent services. The 2024 newly introduced fee was a 10% sales charge on selling your camper to another buyer so you didnt have to move it from the site. This could result in massive fees upwards of 6-10k that youd pay to the owner on top of the seasonal fee. Now we are being told we need to prepay $1500 starting in January of ********************************* late April of 2025. This is not in a contract and *** not signed anything. The campground has an active ******** page and many are posting about being upset with the changes. I being one of them. I am planning on not renewing due to the increased fees and poor management staff. One named ****** who bullies customers all the time. Well I became his recent target as I posted my displeasure of the new fees and plans to not renew. He then posted that I needed to remove my camper within the week as he has the right to kick me out at anytime for no reason. I have paid for the entire season which ends at the end of October. Apparently Im not getting any refund and am being kicked out for speaking up and posting that the new fees and management are poor. Id like a refund for the time Im now no longer allowed there due to this bully which I am entitled to. I did not threaten anyone at all and posted my displeasure as like others, Im upset.

  Business Response

  Date: 09/23/2024

  I understand there was a disagreement with a seasonal camper and management.  This person commented on a post, and yes others had responded to the post; but none of them talked about **** poor management or the state of the campground.  Each year our seasonal campers sign a contract that comes with the rules for the campground.  In those rules states that the seasonal admission fee is non-refundable.  It also states that at any time we have the right to remove someone from our park.  This is a recreational activity, not a necessity, so if someone doesn't want to camp with us they don't have to.  I have attached a copy of our rules with the appropriate areas highlighted that would cover this situation.  *** started selling and removing her things from our park the very next day.  We never sent her a letter stating that she needs to leave, but given the circumstances, I do have one prepared and ready to mail off.

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I disagree with the fact that I moved on my own the following day. ****** P, the manager posted on ******** to me that I was to not wait until the end of the season but that I had a week to make arrangements to leave and that he had every right to kick me out at any time for any reason. He then deleted this comment and when I called him on it, he lied to me and stated he removed me from the page and thats why I couldnt see his post kicking me out. I was in fact NOT removed from the ******** page until this past week and he DID delete his instruction for me yo remove my camper within the week. In the ******** post, he told me he was sending me a letter to make it formal. I to date have yet to receive this and have in fact sent him messages following up on the letter. I also requested my refund for the last month of the season and my deposit as well as my refund for the black sewage tank we were required to buy and get refunded once we leave.

  i have followed through with my end and did move out of the site. I do not believe ****** actually had the authority to do this and doesnt want to refund me so hes now lying and trying to cover up his comments. See attached proof of deleted thread and the most recent conversation where he does in fact state he kicked me out. 
  

  im also not the only one who has expressed severe concerns with management and it is poor. They tell us they arent raising prices and then 2 days later raise prices. They kick people out for no reason at anytime and then keep peoples money. There isnt a rule around not being able to communicate displeasure with management especially when they are factual.

  I am not in agreement with Jeremys response and do not consider this matter closed.
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my family camping ******************* of June 23 2023 through june 25 2023. Upon arrival the staff was completely rude. After my family and I got set up we went riding around. After about 30 minutes a truck that was 100 feet ahead of us stop dead middle of the road got out of his truck and immediately started to harass, us, saying I work here Ill have your deposit taken, and you will be kicked out of the park. at that point my children who are 5, 7,8,9,10 felt very uncomfortable. The gentlemans name was ****. I bought this attention to the office management, who said they will take care of it. After that about an hour goes by and then all of a sudden we were approached by a white **** F250 single cab. A gentleman rolled down his window. And immediately started issues. This gentlemans name is ******. He is supposedly the head of maintenance. He started to harass us saying he will have us kicked out and will be taking our deposit. He accused me of turning the golf cart up to make it go faster I told him I have no clue how to do that and then I would appreciate if he would stop harassing us. He then went on saying I will be watching you. I told him we can go up to the office right now to handle the situation when we get to the office was completely packed with other campers. he started to yell and started swearing. I told him this is not how you conduct business, especially in front of customers that we could go outside and talk. He then tried to be friendly. The following day, which was a Saturday he had continued to harass us. He would stop at our campsite, saying Im watching you. We already have another complaint by another employee i then told him that I asked to stop harassing us and continued to do it. The final day when we went to check out. They said a deposit on one of the golf carts was taken than ****** immediately showed up. He had then put his hands on me trying to choke me. I then defended myself. this is a **** poor business. They stole my money.

  Business Response

  Date: 07/21/2023

  This gentleman had rented 2 golf carts for the weekend.  They were then racing the golf carts down by our rustic cabins and throughout the campground.  Our employee **** stopped him along with another employee asking them to stop racing the carts and that if they continued they would lose their deposit. He then got ***** with **** and started threatening our employee.  **** chose to walk away and get a manager involved.  ******, our Park Supervisor, then went to find ******* and remind him of the rules for driving a golf cart.  ******* was then seen later on in the weekend racing around again on the golf cart.  He was stopped and was told at that time he was losing his deposit and the next step would be losing the golf cart for the remainder of the weekend.  ******* was continuously ***** and swearing at our employees when he was told to slow down.  On Sunday morning when they came to check out he was told he has lost his deposit.  ****** was asked to come up as ******* then got extremely upset and started threatening my staff.  Upon ******'s arrival, ******* immediately started threatening and cursing at ******.  He then tried to ***********************, who attempted to restrain him so we could call the police.  Both men went to the ground, and ******* then was on top of ****** stating "see what I just did to you, I can take you down anytime I want".  He continued to threaten even after being asked to leave the lodge.  ****** and ******* then exited the lodge, where ******* continued to threaten and harass ****** who just asked him to leave the property.  ****** sat by our flags and ******* continued to harass ****** from his car.  He continuously got in and out of his car to continue harassing *************  ****** just sat by the flags asking him to leave the property repeatedly.  We have every person who rents a golf cart from us sign an agreement stating the rules and that they will lose their deposit if they break the rules.  I have attached that for you reference.