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Business Profile

Toys

Brian's Toys, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent toys to this company using their app "Sell My Toys" and they said they would pay $39 for them after they received and reviewed them. I sent them 9 Funko Pop toys in their boxes which, according to the app, would be worth around $39. I have the *** tracking number that shows they got the package I sent them and it arrived on 5/7/2025 by 10:05 am. I have yet to receive any communication from them for anything. They haven't even said if the toys weren't worth anything. In which case, I want them back. I have included screenshots of their last email and the notice I received from ***. Please help me either get paid or get my items back.

    Business Response

    Date: 05/28/2025

    Hello,

    My name is ****** *****, and Im the Manager at Brians Toys.
    Our lead purchaser, ******* *******, sent an email on Thursday, May 15, 2025, at 11:11 AM CST with an updated quote that included available payment options. He was awaiting a response, and weve attached a copy of that original email for reference.
    ******* followed up again today, Wednesday, May 28, 2025, and received a reply confirming acceptance of the updated quote via ******. We've attached that acceptance email as well.
    Payment was issued today at 4:18 PM (Wednesday, May 28, 2025). A ****** payment receipt is also attached for your records.
    Its possible the original message may have been filtered to a spam or junk folder. We apologize for any confusion or inconvenience this may have caused and appreciate your attention to this matter.

    Sincerely,
    ****** *****
    Manager, ******* Toys

    Customer Answer

    Date: 05/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These transactions started back in February and went in for about a month. They ask you to use an app for a quote and review it and agree to finalize it. But the problem is they don't uphold it. At all. According to my calculations they are about 4000$ off. And on top of that I am seeing them sell the toys I sold them for 100s of dollars more than they bought them off me for. They where very rude in offering me a 100$ to make up for it. And I think it is against the law for them not to uphold there quote from the get go. Especially since they had me finalize it. I sent a very large collection. And as time went on they started paying me less and less. I tried to address the issues from. The get go. But they acknowledged it but then never brought it up again. And even if I was to refuse there low ball offers id have to pay to ship it back witch was hundreds of dollars in the end just to get it there. And I feel like they didn't pay me for all of them cause one sheet they sent me says 1546 but the one they said paid out was only 899.

Brian's Toys, Inc. is NOT a BBB Accredited Business.

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