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Business Profile

Industrial Tapes

Specialty Tapes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Tapes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent me counterfeit tape and would not refund me or accept a return I even shipped back some tape

    Business Response

    Date: 12/10/2024

    We appreciate the feedback from ** Book Binding. ** has been a valued customer, originally associated with a small company we acquired last year. Since the acquisition, we have continued to prioritize supporting ** as a key customer.
    Regarding the recent sale of tape products to YP, the items provided were sourced from our inventory and manufactured by *****. Upon receiving *** complaint, we immediately approved the return of a few boxes for testing. The photos and videos attached demonstrate the thorough testing we conducted on the returned products. However, we were unable to replicate the issues reported by YP.
    To further investigate, we requested additional samples from YP for testing, but these requests were unfortunately denied. Without the ability to validate the concerns through further testing, we were left with no choice but to close the matter and involve a debt collection agency to address the outstanding balance.
    We remain committed to providing quality products and resolving issues promptly. However, we must also rely on mutual cooperation to ensure fair resolution. Thank you for bringing this matter to our attention.

    Customer Answer

    Date: 12/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]
    This is blatant dishonesty. They never requested more samples. I was running after them to ship it all back and they ignored me saying all employees I dealt with are no longer in the company. The pics in response prove my case.  I am still storing the damaged tape and would love to return it. This is beyond. You can see the tape is leaking adhesive its not usable. A company like this should be shut down 
    Regards,

    ****** ***********

Specialty Tapes is NOT a BBB Accredited Business.

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