We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Roofing

Great Lakes Roofing Corporation

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Great Lakes Roofing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Great Lakes Roofing Corporation has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I spent $60,000 with Great Lakes Roofing to have a new roof put on a building. Within 18 months, the roof developed a leak. Great Lakes was called to repair the roof leak. I thought this was part of a warrantee claim since they just replaced the entire roof. They came out twice and fixed the leak. They did not send me a quote or a notice that the work they were performing was not covered by the 10 year warrantee. Upon completion of the work they sent a bill for $3,685, claiming that this leak was not covered under the new roof warrantee. If it was not covered they should have notified me, explained why it was not covered by the warrantee, then given me a quote and let me decide if I wanted them to do the work.When I disagreed with their bill they filed a lien against my property. I have contacted them often and they promise to call me back but they never do.

      Business Response

      Date: 10/01/2024

      We at Great Lakes Roofing were surprised to see a complaint filed by a customer whose ********************** work was completed way back in 2021. It is our goal to resolve misunderstandings through clear communication and to have all of our customers know they can reach out to us with any questions at any time. We had not heard from this customer since 2022, back when we thought this matter was resolved. It turns out there were some layers of misunderstanding on both sides,and through a conversation between the two business owners, we were able to reach a resolution.

      As the customer states, he experienced a leak many months after a new roof was put on. At that time, we informed him the leak was not related to the roof or the warranty but was directly related to additional work that had been performed by someone other than GLRC. This point was reviewed and agreed upon at the time, so we reviewed it and again agreed we had a mutual understanding of the situation - the leak was not the result of a failed roof or related to the warranty.
       
      It is common for businesses to use a lien process to ensure final payments are received, but we don't often encounter customers who refuse to pay for services rendered. Through the process of determining what the deeper issue was, the customer reminded us that when our Crew went out to repair the leak back in 2021, we had been granted approval for the repair quote by the buildings tenant, not the building owner. **** will be including this situation in our future trainings.

      An agreement was reached with the customer as to a fair repair price, which he agreed to submit to us, at which time the lien will be removed from his building. 

      Customer Answer

      Date: 11/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I am glad that we were able to work out a compromise with Great Lakes Roofing and resolve this issue.  The BBB enabled us to open up communication channels and this resulted in an amicable resolution.  Contrary to  Great Lakes Roofing claims that we did not communicate with them about this invoice, I can personally attest to the fact that since receiving the initial bill, I sent them many emails and made many phone calls to the corporate office trying to speak with someone to address this problem.  Our emails (other than an initial email saying that their billing was correct) went without a response and when I called, I was told that the person responsible was not in the office but that they would be told of my call and they would get back to me.  I did not get a return call until the BBB was brought into the process. 


      Regards,

      **** *****


    Great Lakes Roofing Corporation is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.