Complaints

This profile includes complaints for Weyco Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weyco Group, Inc.

  333 W Estabrook Blvd Glendale, WI 53212-1067

• 

  Weyco Group, Inc.

  P.O. Box 1188 Milwaukee, WI 53212-1067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/2024 I placed an order at forsake.com. Forsake is part of the Weyco Group.The order was under $100.On their website, Forsake states their shipping policy: FREE Standard Shipping on orders of $100 or more. $12.00 Standard Shipping on orders less than $100. Standard (Ground) shipping via *** ground or *** SurePost is available Saturday delivery is not available.After placing the order on 7/13, I sent email to Forsake customer service (attached).I requested my package be shipped *** Ground rather than *** Surepost.I did not receive a response. On 7/15/2024 I called Forsake customer service and talked to someone who identified himself as *****.I asked if my package could be shipped *** Ground. He put me on hold and when he came back told me something to the effect he had arranged for the package to be shipped *** Ground. Later in the day on 7/15/2024 Forsake sent me email showing my package shipped *** Surepost. Then on 7/15, I sent Forsake another email asking why their customer service told me the package would ship Ground when in fact it shipped Surepost (attached).I never received a response. I realize Forsake is under no obligation to ship the package Ground.Thats why I asked IF they could do this.They could have said no.But in fact their customer service rep told me they would ship *** Ground. And when I emailed them to ask why it didnt happen, they never responded.Surepost is the least expensive option *** offers. *** states on their website, *** SurePost is an economy service for your non-urgent, business to consumer needs of low value. Perhaps shipping Surepost instead of Ground keeps the Weyco Group of investors happy. As a consumer, its all about them doing what they said they were going to do. And not ignoring my emails. And one more point-It is incorrect for Forsake to state that Saturday delivery is not available. Surely someone at Forsake knows that a package delivered Surepost can be delivered Saturday or Sunday, like mine was.

  Business Response

  Date: 07/22/2024

  Hello ******,

  We're sorry to hear of the poor experience you had but are glad to know you received the package. Unfortunately the customer service representative you spoke to was mistaken and your package was too far along in the shipping process to be changed. However, we're glad that you still received the package despite it being shipped *** SurePost. For the inconvenience, I have refunded you the shipping cost as well. If you decide to order with us again, you would need to place the order over the phone to ensure *** Ground shipping. Regarding your email, we do try and respond within 24 hours. Unfortunately that did not happen in this case but it was not intentional. We appreciate you reaching out and will take steps to improve our service and experience. We can be reached by phone during our business hours as well.
  

  Customer Answer

  Date: 07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Dear Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  I was quite surprised to have received an immediate response from Forsake. Not only did they refund my $12 shipping charge, but they also gave me a 40% promotion for my next order. I certainly didnt expect to be refunded the shipping fee since I understood that all orders under $100 are charged $12 for shipping. It was generous for them to do that. They also responded to the emails I had sent to them last week, via a direct email message to me within the last hour.  
  
  *****************************
  

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pair of shoes for my husband, on 4 December of 2023. About 2 days after Christmas, I called to ask about exchanging shoes for a different size. The customer service representative, sent me what I need to return the shoes. I returned the shoes and never received any notification that they were received or if the new ones were sent. I called the company about 2 weeks later, and was told that they did the returned shoes, but the new ones have not been sent out yet. They should be shipped within a couple of days. Two weeks later, still no shoes, nor no update. I called again, and was told that they were shipped but the tracker shows they are lost. The customer service rep, then told me that they can send another pair or refund my money. I informed him that I just want my money back. But because the card that I used for the original purchase had expired at the end of 2023. I informed the customer service rep that I had a new card, same number with new date, he informed me that their system is not set up that way and that a check will be mailed to me. That was almost 3 weeks ago. Still no check. This has been a very unpleasant experience, I just want my money refunded immediately.

  Business Response

  Date: 03/06/2024

  The customer purchased a pair of shoes at the busiest time of the year, with an especially high volume of returns in the month of January our warehouse has to go through. We processed the customer's exchange and unfortunately ******** lost their package. ******** does not notify us when a package is lost but customers are able to track their package. At that point, ******** indicated she wanted a refund but since her card expired at the end of December 2023, it could not be processed back to her card. The customer's check was mailed out on 2/15 and the attachment shows she has received and cashed the check.