Complaints

This profile includes complaints for K Komfort, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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K Komfort, Inc. has 2 locations, listed below.

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  K Komfort, Inc.

  1201 6th Ave Grafton, WI 53024-1830

• 

  K Komfort, Inc.

  703 Commerce Dr Hortonville, WI 54944-1022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Agents,I accepted KKomfort's estimation and signed the contract which included pulling the permit, installing the furnace which I purchased. I have paid $1998.7 after they told me they finished. They should have pulled the permit by telling the village's inspector what they planned to do before any work, and installed the furnace, and asked the inspector to verify their work. This is what 'pulls permit' means in the contract. Pulling permit will make sure that I will have a working furnace which matches my village's code. Recently I found out that they did not pull the permit. I called KKomfort today, and they said that they may pull the permit now; if there is an issue which does not meet my village's code, I have to pay for the modifications or anything else.I don't think it is fair to me as a customer. They should pull the permit before they start their job. They should have done the work by the villages code on 11/5/2025 and got it verified by the inspector. I have already paid completely because they told me they finished the work.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a total of ******. The total of the three bills mentioned in my first complaint. The furnace just had the annual cleaning by the same company that fixed the problem. The tech stated and it is on the bill, "adjusted the gas pressure, it was not running at the correct." So more evidence that KKomfort technicians and the company might be running a scam with this part.

  as having to perform the wire cleaning more often. On 04/03/2023, I called KKomfort to request service for this continued problem, and was denied service as I was told "We no longer service your area due to the *********** facility closing". I asked to speak to a manager, and was told "I will have him call you". No call for days. I had two other furnace technicians look at the problem and state, "it is the probably the flame sensor and that part is covered under your warranty through the company that installed the furnace". I finally talked to a manager and the conversation ended with no resolution. Winter was over by then. The recent week of October 16th, I tried again to have KKomfort service this simple and under warranty part. I was denied. Had new company fix problem on 10/18/2023. Charged ****** for labor, not part. Technician SN from ******************* states, "they should have pulled out sensor and checked it. It clearly had dead contact spots per voltage test, that's just lazy."

  Business Response

  Date: 12/12/2023

  Flame sensor cleaning is a part of a regular maintenance and is not covered under warranty. The regular price for a service call is $129.95 plus tax and the flame sensor cleaning is a separate charge. I reviewed the complaint several times and confused with the reasoning as to why we have to pay for it. ** was from the area, I am not sure why the client keeps saying that he was from Grafton. K Komfort no longer operates in ***********, so we don't come out to the local calls anymore. Parts warranty can be fulfilled by any contractor it doesn't have to be the installing contractor. Labor warranty is no longer available for this installation. We suggest client to perform regular maintenance on the furnace as required by the manufacturer to avoid emergency service calls with the flame sensor.

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed.

  I was present for all the service calls and watched the technicians the entire time they were performing their service calls. ** did clean the top part of the sensor rod, but he did not perform ANY other service on 2/4/22. He was here for 15 minutes. It took him longer to get he furnace cover off, where most of the 15 minutes were spent. The sensor rod should have been taken out and checked on a voltage meter to see if it was malfunctionioning. He did not do it on 2/4/22 or even on 11/1/22, when I was still complaining about the same issue he said he fixed on 2/4/22.  *************** comes, replaces the sensor and all the furnace problems are fixed. I have records that I have been doing the regular service,  annually, and changing the filter every month, as suggested by Kkomfort. 

  
  Regards,
  
  ***********************