Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Roofing Contractors

Paul Crandall & Associates, Inc.

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromHeather F

    Date: 12/08/2022

    5 stars
    I had a roof replaced a few months ago and I just want to note that I am happy with this company.
    I am very pleased with the job. The communication from all sides was also great. The team was fast and really concentrated on the areas of concern to be sure it was addressed properly. Once the job was complete he came and did a final walk around and walked me thru the spot that was of concern. Cleanup was also satisfactory. He even helped me with recommendations for fixing a bad concrete job I had done which was very nice. I would use them again and I do recommend this business based off my experience.
  • Review fromDaniel D

    Date: 11/17/2022

    1 star
    We had roof leak on the top of a second story dormer and needed it fixed. We were told it was a nail that popped and caused a leak path and may have untold damage once it was opened up to repair. We were given a quote of $825, but the individual made it seem like it could be a large job. When he came back to do the repair, it took him literally 75 minutes from arrival to departure. We even supplied the replacement shingles.
    I thought the cost was a bit steep and called to see if there was any consideration for adjustment in cost. The individual I spoke with knew he took advantage of the situation, didn't want anything to do with any type of negotiation, and was just plain rude. He knowingly and obviously had taken advantage of a homeowner in time of need. I didn't think that charging roughly $660/hr for labor was reasonable. Not sure what trade charges that rate. The repair guy literally yelled "just pay the bill".
    Stay clear of this price gouging predatory company.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.