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Business Profile

Water Well Drilling

Wisconsin Well & Water Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Well Drilling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for $3650.00 for Work on my well on June 16, 2024. I also sent a check for $1875.00 which was deposited in their account according to my bank records on June 21, 2024. Subsequently they were unable to do the work in the timeframe needed therefore I inform them I no longer wanted them to do the work and they agreed not to do the work. I have contacted them numerous times when they will answer the phone and they stated they understand this and will send a check however I have not received a check as of today 9/24/2024. They also have stopped returning my calls.

    Business Response

    Date: 09/30/2024

    Mr. ******** was originally a well service call. We were unable to perform his service due to his unique well issues. He then decided he was going to put his deposit towards a new well. On 9-12-24 Mr. ******** called and said that he had decided to wait with the new well and would like to have his deposit returned. At that time we said sure, we can do that. He called for an update a week or so after that and we informed him that yes, we were working on getting his deposit back to him. 

    On 9-23-24 Mr. ******** placed a call to our office, the lady in the office was out sick, he placed a call to two others but those others do not work in the office full time and were out on service calls that day. We had every intention of calling him the morning of 9-24-24, at the same time Mr. ******** had already submitted to the BBB that we stopped answering calls. We had not, just unable to return his call during business hours the day before.

    We spoke with Mr. ******** in the afternoon of 9-24-24 and assured him that we would be writing his check on or before 10-1-24, today on 9-30-24 his check was printed and will be mailed to him. We did send a picture of the check to him via text message.

    As a business we believe we have done as asked in an appropriate amount of time and feel that we have resolved this matter and hope to be able to serve any well needs Mr. ******** may have in the future.

    Customer Answer

    Date: 10/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ********

Wisconsin Well & Water Systems, LLC is NOT a BBB Accredited Business.

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