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Business Profile

Audio Visual Equipment

Extreme Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Extreme Audio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Extreme Audio has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Extreme Audio

      757 Potts Avenue Green Bay, WI 54304

    • Extreme Audio

      211 N Lynndale Dr Appleton, WI 54914

    • Extreme Audio

      1104 south 26th st manitowoc, WI 54220

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a **************** for my 71 Nova and took it to Extreme Audio in ******** for installation. After 2 hours was told they fried it. Sent it back and RetroSound said it was wired wrong but they would replace. After a hour they fried the second radio and charged me $115. Took car to ***** Audio and they corrected wiring but display was burned out. Bought a new radio from RetroSound and had ***** install and it works perfect. I have invested $214 for first radio, $90 for third radio, $13 for return shipping, $135 to ***** to fix the errors. I have contacted them many times and each time they say you should have check tomorrow. Tomorrow has been going on for two months now.

      Business Response

      Date: 10/03/2023

      ***** did get a refund sent out 9/25/23 for the amount he paid us which was $115.50. Just want it reiterate what really happened and yes ***** did bring us a stereo that he did not purchase from us and it was defective right out of the box. He was able to get a replacement and we swapped it out and did not charge for it we did it under our Workmanship Warranty and the radio left here working. 

      Customer Answer

      Date: 10/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***********************

      Customer Answer

      Date: 10/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

      Flat out lies once again, oct 4 and no refund, bought first radio in June, sent it back at my expense, retrosound replace free of charge. Took second radio to store and they could not get it to work and charged me $115. Took car to ***** Audio and they got it wired correctly but display was burned out. ***** said way they wired it the radio was so hot it could not be touched. Bought third radio and took it to ***** Audio and everything works as it should. After talking to many people it is confirmed they should not be in business as it is obvious they don't know what they are doing and are not very honest. If need be I have all receipts from extreme, *****,  retrosound and copies of all emails from ***** and ****. Bottom line is I will end up eating $300 above the refund because of terrible workmanship.

      Regards,

      ***********************

      Business Response

      Date: 10/10/2023

      We can verify that the check did get sent out. After looking at the bank statement we can see that it has not been cashed yet. So if there is an issue with receiving it we can address that issue by voiding and reissuing a new one. As far as the product concern goes we can not stand behind product that is not purchased from us. ***** brought a radio in that was not purchased from here and was defective out of the box.

      Customer Answer

      Date: 10/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

      I have received no check as of 10/10 and at no time was it ever mentioned there would be a problem with a radio bought from RetroSound. I was told check was sent on 25th and then 10 days later it was not sent, then told on the fourth it was sent??.

      Regards,

      ***********************

      Business Response

      Date: 10/10/2023

      The check was sent out on the 25th of September. Again, if it's an issue of it not being received we can void it out and reissue another check.

      Customer Answer

      Date: 10/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I received a check of $115.50 from extreme audio which is what I paid them. Though I ended up buying the radio twice I am done fighting and walking away, case closed.

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No receipts, inconsistent pricing *****. I would like to be refunded the difference quoted.

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a **************** for my **** Nova. Took it to Extreme Audio and in there words they fried it. RetroSound was nice enough to replace it. As of this morning they fried the second radio and owner ***** said its my problem because I didn't buy radio from them. They charged me $115 to install radio.

      Business Response

      Date: 08/22/2023

      ***** did bring a radio that he did not purchase from us which we were happy to install. The 1st one did short out and the company he purchased radio from was kind enough to replace. On the 2nd time we diligently went thru all the wiring to the radio with meters to make sure everything was correct. After verifying there was no problems with the car we reinstalled the new radio and worked flawlessly when it left the shop. ***** only paid for labor which was done not only once but the second time no charge. The problem is not with the install it is a problem with a product that we did not sell.

      Customer Answer

      Date: 08/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***********************

    Extreme Audio is NOT a BBB Accredited Business.

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