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Business Profile

Auto Repairs

Eagle1 Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* Accent - Transmission done after few weeks. Slip mode - stays in third gear. I reached out to the Company to try to resolve this issue. I should have to be forced to keep this car. Mechanic over filled the oil when I tried to get it serviced there. Transmission is done. Check Engine Light on for Transmission Error.

    Business Response

    Date: 03/03/2023

    We offered him ***** dollars and refused and we offered to fix the transmission and he refused that. His biggest thing was we were scared of bad reviews we are not scared of bad reviews - he signed as is 100% we went above and beyond that to fix the problem and he refused. 

     

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *******************

    Customer Answer

    Date: 03/06/2023

    Waited over a Month as he promised to buy a transmission. Never bought the transmission. Just kept giving false promises. I never believed he would actually pay the $1000 and he didn't have a transmission to fix the problem. Now it's 2 months later and the car is parked. Not reliable for 60 mile round trip daily. Transmission goes into Slip Mode. The Transmission is wore out. $2500 loss and now he wants to remove the tarnish from his bad customer service. Other complaints out there with the same problem. No solution, just false promises. Like the boy who yelled fire all the time. No trust

Eagle1 Collision Center is NOT a BBB Accredited Business.

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